MV Agusta Forum banner

1 - 12 of 12 Posts

·
Registered
Joined
·
154 Posts
Discussion Starter #1
I have bought parts from a number of establishments, but maybe others can provide some more information. I am always looking for places to get parts from. I also use the dealers for parts, but they can take time. I reside in the USA. I will let you know my opinion of the places I have bought at.

emotouk - they ship relatively fast from the UK (about 2 wks time to the US), but I had problems with the last order where they provided me with the wrong parts. The hassle of communication and of returning (which I really don't want to do, and thus willing to eat the costs of a wrong item shipped) and so forth to a different country is not appealing and lengthy, not to mention shipping costs and time and effort. Given this mistake, I am not sure I will order there again.

rg-racing - located in the UK, and I got my frame sliders within a reasonable time.

ferraci - located in Pennsylvania, their prices are on the high side.

motowheels - located in California, i have had good experiences with them

pirateslair.net - located in southeastern US, i also have had good experiences with them, but their selection is limited

evoluzione.net - i use them mainly for ducati parts and servicing, but thought i'd mention them because they do provide good service; their mv parts are very limited if at all

casoli - i no longer use them as they have had trouble from what i have heard
 

·
Registered
Joined
·
119 Posts
I've found e-moto to be my primary source of aftermarket parts and usually the first place I start my searching. I’ve found them to be very responsive and easily reached. They always answer my e-mails and even called me once for further clarification after I had placed an order. I agree doing business internationally can pose some problems especially when shipping costs are involved. I think they would be willing to cover the repeat shipping costs if they were at fault for the wrong parts you received. On the other hand I’ve encountered more trouble ordering food from McDonald’s just a block away but I still go back because it’s often convenient and the product is what I expect from a fast food establishment. Quality, price and service are the main ingredients for customer satisfaction and I believe they provide that as well as anyone at our availability.
 

·
Registered
Joined
·
154 Posts
Discussion Starter #3
2wheelcrazy said:
I've found e-moto to be my primary source of aftermarket parts and usually the first place I start my searching. I’ve found them to be very responsive and easily reached. They always answer my e-mails and even called me once for further clarification after I had placed an order. I agree doing business internationally can pose some problems especially when shipping costs are involved. I think they would be willing to cover the repeat shipping costs if they were at fault for the wrong parts you received. On the other hand I’ve encountered more trouble ordering food from McDonald’s just a block away but I still go back because it’s often convenient and the product is what I expect from a fast food establishment. Quality, price and service are the main ingredients for customer satisfaction and I believe they provide that as well as anyone at our availability.
I ABSOLUTELY AGREE. I SINCERELY APOLOGIZE IF IT CAME ACROSS AS DISPARAGING TO EMOTOUK. I THOUGHT ABOUT DELETING THIS THREAD AFTER I RE-READ IT, BUT INSTEAD I WILL REPLY AND CORRECT MYSELF. I AND MY FRIENDS HAVE BOUGHT FROM EMOTOUK ON SEVERAL OCCASIONS WITHOUT ANY HITCH. THEY HAVE BEEN VERY RESPONSIVE AND COMMUNICATIVE. IN FACT, I HAVE FOUND THAT THEY HAVE THE MOST COMPLETE SUPPLIES AND INVENTORY FOR MV AGUSTA. I JUST FIND IT TROUBLESOME FOR ME TO HAVE TO SHIP THINGS OUT OF THE COUNTRY, BUT THAT IS JUST ME. I CAN ADMIT TO BEING WRONG, AND IN THIS CASE I WAS IF IT CAME ACROSS WRONGLY WHICH I BELIEVE IT DID. I ORDERED FROM EMOTOUK MOSTLY BECAUSE THEY ARE THE ONLY PLACE THAT HAS THE PARTS I'M LOOKING FOR.
 

·
Registered
Joined
·
785 Posts
Hi James,

As per our email, today we have shipped over the correct part to you, please do not send the exisiting part back keep it or if you know somebody with a 750; give it to them. We hope this is okay and apologies.

All the best,
Team eMoto.
 

·
Registered
Joined
·
154 Posts
Discussion Starter #5
eMoto UK said:
Hi James,

As per our email, today we have shipped over the correct part to you, please do not send the exisiting part back keep it or if you know somebody with a 750; give it to them. We hope this is okay and apologies.

All the best,
Team eMoto.
Thanks. Again I apologize for getting the wrong message across. I recently ordered the same part from Ferraci, but it costs 3x more. Of course, I will cancel that order. You have certainly won my loyalty.
 

·
Registered
Joined
·
398 Posts
eMoto UK said:
Hi James,

As per our email, today we have shipped over the correct part to you, please do not send the exisiting part back keep it or if you know somebody with a 750; give it to them. We hope this is okay and apologies.

All the best,
Team eMoto.

NICE CUSTOMER SERVICE! BRAVO, BRAVO... :yo:
 

·
Registered
Joined
·
1,473 Posts
eMoto UK said:
Hi James,

As per our email, today we have shipped over the correct part to you, please do not send the exisiting part back keep it or if you know somebody with a 750; give it to them. We hope this is okay and apologies.

All the best,
Team eMoto.
Wow. Outstanding customer service! Most excellent!




BTW, when are you going to "correct" my mistaken order for the 1000cc big bore kit and full cabon fiber bodywork?

You can send that stuff anytime...

Alex
 

·
Registered
Joined
·
8,867 Posts
altoon said:
Wow. Outstanding customer service! Most excellent!




BTW, when are you going to "correct" my mistaken order for the 1000cc big bore kit and full cabon fiber bodywork?

You send that stuff anytime...

Alex
I think you also forgot the slashcut ti exhausts :stickpoke
 

·
Registered
Joined
·
1,473 Posts
admin said:
I think you also forgot the slashcut ti exhausts :stickpoke
Oh yeah...those too! And the Brembo monoblocks with the radial mount for the F4 S forks!

Wow, was this "order" messed up or what!??!!


:laughing:
 

·
Registered
Joined
·
27 Posts
Same with me ordered all carbon for f4 that was plastic and painted hugger and new clips and moto tank cover and complete air box.... Thay have a wide selection above the rest of any other websit on the web. And thay helped me get some new bolts that my son lost... You can't get better then that. Myself as a business owner thay are a good business model.. Thanks...
 
1 - 12 of 12 Posts
Top