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Discussion Starter #1
Ok, on three separate occasions (over a a period of months), I have called FbF for parts quotes on 5 different parts.

Each time a nice lady (polite) answers and takes my info, and says she has to look it up in the system, and get back to me.

Each time, I never hear back from them. What's up with them? :jerkoff:
 

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hmmm...I have always had excellent parts service from them...maybe they have one bad one in the bunch.....I would give them another shot, tell them your problems of the past (not x girlfriends) and see what happens.
 

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I've had the same luck with Iron Horse Classics here in VA. Twice I requested price on parts and never got a call back.
 

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I've also had great service from FBF. Always called back.
 

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I've had mixed service from them too. Whoever works the phone in the parts dept., be it a guy or girl, take forever to get back. Oh, and don't bother emailing them. I sent 2 emails in early Feb and am still waiting for a response. They're like the US equivalent of Emoto UK.
 

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Andrea (was a member here) used to give me great service...but she left last year....My last order was with Corse Superbikes in Wisconsin.....waiting patiently for a new dealer in Atlanta area so I can go stare at them instead of waiting by the phone or email.
 

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Discussion Starter #8
Well I ended up using Gold Coast Motorsports on Long Island - they have been very helpful. Specifically, I've worked over the phone with a "Danny" and he was both knowledgable, helpful, and expedient in processing orders.

I guess the economy is so good in Philly that FbF just doesnt want/need any parts customers.
 

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....waiting patiently for a new dealer in Atlanta area......

I've got the building, you've got the knowledge....Unfortunately, we'd both likely take a pay cut....:wtf:
 

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These guys customized my F4 and did amazing work. Their top wrenchers are among the best. Their sales manager is responsive. The owner (Eraldo) is a legend. Unfortunately, they've had off and on staffing problems in parts and service. Hopefully they'll be able to keep the right people going forward as Eraldo is Platinum.
 

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The service we get here in southern Tassie ......... one might as well be living in Iceland.

Some of our service shops (motorcyles) ring up a mate to see which way the rear wheel undoes and then the MV service guys (in the MV dealership) tighten the large nut up on the sprocket side - finger tight!!! Rear wheel nut to about 10Nm and so it goes on! @#$%!!!!

Nearest best service would be Shearwater 300 + kms or Melbourne or Sydney ... a day or two travel away!
 
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