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Discussion Starter #1
I am completely unimpressed with these idiots who broke my lower radiator shield and then tried to tell me it was a stone chip!



Let me explain the background. I was asked to display the bike at a local show, mainly for British and Classic bikes. The MV was polished up to an inch of its life and I was intending to trailer it to the show.

However, my mate with a BSA broke down, so I ended up trailering the BSA and riding the MV. When we arrived, the MV was boiling over, which I put down to the slow speeds following the trailer. Then I worked out that the fans weren't operating, so I trailered it (without the fairing) up to Real World Motorcycles in Aberdare, which are faily new dealership that I haven't been to before.

After a few weeks they told me that they had resolved the issue, which was a relay not working. So I went up to collect the MV, when I arrived it had a flat battery and was filthy dirty, covered with dusty rain marks and blobs of oil. They had started the engine, and told me not to stop it again. I noticed the damage to the lower radiator shield and pointed it out to the staff.

I'll just mention that the shield is Carbon Fibre, from Emoto (Yes I had a deal with them!) and I had just fitted it - it was immaculate like the rest of the bike.

As you can see from the pics, the front of the shield is scuffed and scratched, the clear coat is destroyed. The side edges are splintered, it looks like it has been creased right backwards. What you can't see is that the rear support tongue is fractured. It has obviously had a pounding.

Anyway, the guy said to call back the next day and spoke to the workshops, which I did.

I was then told that the damage was clearly a stone chip and was my fault!

Then I was told that Emoto CF was poor quality and I should have got better!

The point is that people in South Wales have to be aware of these lunkheads treating the customers and the bikes with complete disrespect.:jsm:
 

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stumbled on your pics, thought i'd fix em.
sorry to hear about your bike, sounds like they may have curbed it on a test ride.
 

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The Dude
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stone chip my arse.

that is really unfortunate, I hope you get them to sort it out...
 

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Sorry to hear that bro, hopefully they'll get what they deserve.

It's not that people in South Wales treat bikes with disrespect but it's the
bike shops not admitting what they've done to the customers bikes.


Not that I could do much but....
Best of luck.
 

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Thats looks pretty bad, unless they did a switcharoo jobbie on you.
Have you ever try to break carbon fibre its bloody hard depending on the thickness? Notice the stress line breaks in the carbon fibre it could have been a really hard hit to do that type of damage. Could the front tyre do that type of mess to the carbon fibre - bent forks?

I would inspect for other damages infront of them before taking the bike back. Undo the fairings and do a quick inspection if I were you.
 

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Thats looks pretty bad, unless they did a switcharoo jobbie on you.
Have you ever try to break carbon fibre its bloody hard depending on the thickness? Notice the stress line breaks in the carbon fibre it could have been a really hard hit to do that type of damage. Could the front tyre do that type of mess to the carbon fibre - bent forks?

I would inspect for other damages infront of them before taking the bike back. Undo the fairings and do a quick inspection if I were you.
+1

If I was you, I'd do the same as what minime said.

I've got a Carbon hugger for my Brutale. Although it is very thin but indistructable, you can bend, throw, step (not too hard) and it won't split into pieces.

I've only chipped it with a stone caught into the tread of the tire once.
 

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is it posible that someone from the shop rode your bike without your consent?
and i agree with what the others said...check everything on the bike before you take it back...including the electrical job that they claimed to have done on your MV ...who knows what crap ass repair they might have done there

one tip that my mechanic neibohour gave me..if you suspect you have electrical problems on your car/motorcycle it s better yo take it to a specialised electrician rather than a mechanic...and ythat's coming from a mechanic .it doesn't even need to e a motorcycle electrical man..any good car electrician could probably figure and sort things a lot faster
 

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Hi,

First off, I would like to say hi to everyone and I apologise that my first post will be a defensive one. I work for Realworld Motorcycles in the workshop and I was the one that worked on Harvey's bike. The bike was indeed in a very good condition and I even commented on this when the bike was dropped off. The bike was indeed overheating and I diagnosed a fan relay failure. As some of you may know these relays along with some other parts take some time to arrive when ordered; hence the couple of weeks wait!

When Harvey came to collect the bike I was absent so my boss spoke to him and gave him the bike. At this point my boss was shown the damage that we apparently caused. The damage was visible as a scratch about an inch long. The damage was nowhere near as bad as is shown in Harvey's images.

We are a small company of only 4 employees and we take great pride in our work. Most of our MV customers are very happy with our service and they seem to appreciate the extra mile that we go for them. For example the free dyno sessions we offer with our servicing. I have recorded gains of 5 bhp from just tweaking the S model MV's. It seems that the odd couple of customers like to 'try it on' to get free parts. Unfortunately we seem to live in a compensation culture. I personally spoke to Harvey to assure him that we did not damage the bike and that the damage was consistent with a stone chip. If we had seen damage like that shown in the above pictures then we would not be claiming that a stone had hit it!

The reason why Harvey's post bothers me so much is that I happened upon it via google. It's a totally biased and Libellous post that in no way reflects the true nature of my work. It's unfair that one customer can have a mishap while riding his bike and then blame it on me.

One more thing; I certainly did not ride his bike. When I want to ride an MV I ride the Brutale 1078 which is a totally crazy bit of kit!

Cheers,

Bill
 

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Not Taking Sides
But Good on ya Bill
Good to see a response to such as the above. Im not sure why not or if further discussion has happened between the two parties but am surprised if Harvey would think this his best course to settle a complaint ,hope you both can agree an outcome
A photo of damage taken when at the workshop would have protected both parties .

Will tune in to see the next episode
 

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Discussion Starter #14
This reply from Real World Motorcycles is lies and a personal afront to my reputation and honesty.

There is little point in progressing this point, except to say that I collected the bike in company with a serving Police Officer who will happily witness for me. The photographs were taken directly on my arrival home, the damage looks like the bike was pushed into a ramp without lowering it first.

Sue me - you know who I am.
 

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Discussion Starter #16
Just to labour the point a little further, the member of staff saw exactly what damage was caused to the very new CF shield. I was told to ring back, so I did. I was then insulted by being informed that it was a minor scratch caused by a stone chip. Like it was me he was talking to, not some fool who hadn't seen it. I was then told that the supplier (emoto) was renound for very poor quality CF - I took this to be an insult to emoto also.

I have never tried to claim for the part, just to see what reaction would result. I was actually very disappointed as I wished to support a new local dealer. I now have to go much further afield.

Never mind, well done for resurrecting this old thread.
 

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This reply from Real World Motorcycles is lies and a personal afront to my reputation and honesty.
I'm not sure about your reputation but as for your honesty I can say that it is seriously in doubt. It's amazing that you would actually further damage your carbon fibre shield in that way and accuse us of doing it. It's ridiculous.

...and I had just fitted [the radiator shield] - it was immaculate like the rest of the bike.
Why had you fitted it if you had removed the panels? Seems odd to remove your panels and then fit a brand new carbon fibre part.

...the damage looks like the bike was pushed into a ramp without lowering it first.
To be quite honest the bike was never put on a ramp as the fan relay is easily accessible while the bike is on its sidestand and besides; the shield would have been protected by the front wheel.

...the member of staff saw exactly what damage was caused to the very new CF shield.
Yes, yes he did. He told me that it was a small scratch about an inch long which had only scraped off the lacquer.

...(emoto) was renound for very poor quality CF
I merely stated that it's not as good as genuine MV carbon and to be honest I wasn't having a very good time with emoto back then.

when I arrived it had a flat battery
I expect the battery had drained while testing the fan. It should have charged back up after a ride home unless the battery was in a bad condition.

...check everything on the bike before you take it back...including the electrical job that they claimed to have done on your MV ...who knows what crap ass repair they might have done there..
That's not a very nice thing to say. I am a capable electrical technician and I would go so far as to say it is one of my strong points. I'm not your average 'hammer and crowbar' mechanic. I do things by the book and to specification with the correct tools.

any good car electrician could probably figure and sort things a lot faster
A 'car electrician' would have to take some time to acquaint him/herself with the locations of all components on the bike before he/she could start working on it. Especially one not as familiar with MVs as myself or any other MV technician.


Phew, that was a lot of quoting. I'm gonna go work on some bikes now...

Bill
 
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