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Discussion Starter #1
Got the message since the 15 000 km service.


Fed up, after a while, I went to the dealer
The stea^H^H^Hdealer kept the TV for a full day, ran the diag test.


After testing: "This message comes from a faulty fuel sensor".


-"The Lusso has a fuel gauge.
You sure your TV had a fuel level gauge to start with?
the masking tape is there for a reason."


"Ok we fill a warranty claim"
two weeks later: "Warranty accepted".



"Fuel thingie part isn't available. This can't be fixed".


For 5 000 km now I have no more reserve light.
No way to figure out how much gas is left in the tank.


Been told to watch the distance and then fill er up when it shows about 300 km
from last tank.
The TV is a peaceful vehicle but mileage varies a lot 'cause the TV can go slow or very slow.


Dipping a long barked bent twig in the tank is a more useful fix.


MV Agusta customer care :grin2: cares.
I inquired about the error they soon mailed back
"Dont try to fix it. Go to your dealer"
 

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Known warranty problem with fuel sender. Dealer should order part number 8000B9950 Fuel Probe sender. If back ordered make the dealer show you that he has ordered it for you. Go to a different dealer. Last resort you may find it on ebay.
 

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Discussion Starter #3
Ultima ratio

Known warranty problem …
Good to know!
Thanks for the part number and all that.
… Go to a different dealer…
That's where some of the fun kicked in.
-"Why not ask the dealer that sold you the bike?"
… Last resort ...
No reserve light transmogrified this Turislow in an Adventure bike.
Figured I like adventure bikes,
but not bloated overweight adventure bike with puny scrawny engine
and factory parts made of pure chinese unobtainum that could drain a king's ransom and a saint's patience.

Last resort, tuesday gonna be 6 weeks since all fun began.
The dealer, the fun loving :smile2: neanderthal of MV Agusta Customer Care fix the annoyance.
Or the annoyance and the contraption around it go.
 

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Got the message since the 15 000 km service.


Fed up, after a while, I went to the dealer
The stea^H^H^Hdealer kept the TV for a full day, ran the diag test.


After testing: "This message comes from a faulty fuel sensor".


-"The Lusso has a fuel gauge.
You sure your TV had a fuel level gauge to start with?
the masking tape is there for a reason."


"Ok we fill a warranty claim"
two weeks later: "Warranty accepted".



"Fuel thingie part isn't available. This can't be fixed".


For 5 000 km now I have no more reserve light.
No way to figure out how much gas is left in the tank.


Been told to watch the distance and then fill er up when it shows about 300 km
from last tank.
The TV is a peaceful vehicle but mileage varies a lot 'cause the TV can go slow or very slow.


Dipping a long barked bent twig in the tank is a more useful fix.


MV Agusta customer care :grin2: cares.
I inquired about the error they soon mailed back
"Dont try to fix it. Go to your dealer"
The first time I saw this error message was about 2500 km. At this stage, generally appears after about 100 km of rides within the day, when the tank is still about 3/4 full (generally starting riding days with a full tank). When the level starts blinking with the error message displayed, I generally have my next indication of the fuel level for few minutes after the lunch or the next day. I really suspect a soldering issue within this f*ing thermistor. Ordered a new one, but it is out of inventory for the time being. However, mid July they produce a batch of TV in the factory, so there is fair chances they have some back in inventory in the next few weeks: Hope!
 

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Discussion Starter #5
A fuel gauge made of hen's teeth

This error message is stuck for good on my dash.
Won't go away since 5 000 km (3 000 miles for the rest of the world)
...Ordered a new one, but it is out of inventory for the time being.
BTDT 'twas 6 weeks ago!

...However, mid July they produce a batch of TV in the factory, so there is fair chances they have some back in inventory in the next few weeks: Hope!
Heard this one, but wasn't Bastille Day, (precise year not given) the exact wording was italian for "when pigs fly".

MV Agusta and dealer are good with pig and poke.
But for creativity in contortionist rigmarole they are olympic class.


One you might not have heard:
-"The guy in charge at MV Scare Stories Shelf, was on vacation. He's back."
-"Great! Then you'll get MY order!"
-"NoOoO ... guy's swamped in orders. Hasn't got to your fuel sensor yet."


Big bad very bad backlog 'twas ... 2 weeks ago.
 

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This error message is stuck for good on my dash.
Won't go away since 5 000 km (3 000 miles for the rest of the world)BTDT 'twas 6 weeks ago!

Heard this one, but wasn't Bastille Day, (precise year not given) the exact wording was italian for "when pigs fly".

MV Agusta and dealer are good with pig and poke.
But for creativity in contortionist rigmarole they are olympic class.


One you might not have heard:
-"The guy in charge at MV Scare Stories Shelf, was on vacation. He's back."
-"Great! Then you'll get MY order!"
-"NoOoO ... guy's swamped in orders. Hasn't got to your fuel sensor yet."


Big bad very bad backlog 'twas ... 2 weeks ago.
You may consider/try changing dealer… or not (I guess there is none other in a circle of 300 km around).

Not all dealer are like that. Some have inventory with the usual defective items… Problem for those is when multiple owners get the same issue at the same time… Now, saying that, I suspect none of them will try to check the item to try to fix it. My plan is basically to get my sensor changed and get the faulty part back home to inspect it and try to identify the root cause of this f* issue (my bike is no more under warranty). We'll see...
 

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Discussion Starter #7
You may consider/try changing dealer…

Not all dealer are like that....
Very true.


This dealer sold exactly ONE (1) TV: mine.
Doddering unsteady old retirees are thick on the ground around here, but this dealer didn't hook one single mark for his other TV; a Lusso.


This Lusso is my loaner bike if my TV is in the shop.


One afternoon for the service at 600miles and a whooping 148€
Another day for the service at 9000 miles that set me back 237€
And last time, a full day to figure out what the error message on the dash was.
No cash changed hands this last time.

The three times rode the Lusso at no charge for the day.

Can find cheaper and better dealer and service, but not closeby.

The TV is abstemious as a camel, uses very little gas.
Even less gas nowadays methink.

For 6 months and 12 000 miles of use
that's the grand total of service fees.
Plus two set of tires, from another dealer that only does tires.
Guy had a short pained look at the TV and flung the cheapest pair from the shelf.

The TV has performed slow, very slow, but flawlessly up to now.

Still does.
The fuel gauge thing that can't be fixed being the first and only fly in this ointment.

For a post-mortem on a dead fuel gauge;
This is an unadulterated MV Agusta Customer Care statement:

-"Mv Agusta in this case advise you to replace the component instead than try to fix it."

Wise :wink2: advise.
 

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Mine is is under warranty and has not been received since I inquired two months ago from Motorcycles of Charlotte.
 

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Discussion Starter #9
Доверяй, но проверяй

Those 3 words, endlessly repeated, by our Gipper won the Cold War.
....since I inquired two months ago form Motorcycles of Charlotte.
If it's first in line, first served, you'll get yours :highclap: before I get mine.

I trusted (doveryay in russian) the Bastille day deadline for getting a new fuel gauge.
This being a saturday this year, anybody but a simpleton would spell: fishy.

So I asked (proveryay in russian) again.
Got a precise answer this afternoon.

Previous "answer" was wrong.
The release of a new fuel gauge is now slated for the 20th of July.

S'pose I'll be wearing my new '18 Myrtle Beach Bike Week T-Shirt long before the TV gets a working fuel gauge.
 

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Discussion Starter #10
Warranty & TV

MV has extended the warranty of the last bikes to 3 years.

My TV, about one year old is still covered by the 2 yrs previous scheme.
But replacing a dead fuel gauge MV warranty proves hard.
Part not available from MV Varese.

Found and bought one used fuel gauge on fleabay in Sedona, AZ from 2wheelmd.
0:) "Excellent condition, tested and fully functional guaranteed!" 0:)

This fuel gauge flew across the US and the Atlantic in four days.
2 more weeks to trek the last 280 miles.
Bi-turbo wheelbarrow delivery I suppose.

A day at the stea^H^H^H^Hdealer to replace the old dead item with the previously owned AZ import.
No cash changed hand for the replacement work.
Fuel tank has to be taken off the bike.

All is covered by the famous MV warranty.

AZ Fuel gauge works good.

No more annoying error msg.
Shows the fuel level. Reserve light :smile2: is back.

Forza 2wheelmd Sedona, AZ!
 

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Found and bought one used fuel gauge on fleabay in Sedona, AZ from 2wheelmd.
0:) "Excellent condition, tested and fully functional guaranteed!" 0:)
Unmounted from a bike which was seriously damaged during an accident, I guess. The thing is it is likely to be in the same situation at some point : mine started to blink about 3000 kms ago, and now is only displaying the fuel level on the morning during my 5 first minutes of ride every time I'm taking my bike. A new sensor is ordered. Talked to my dealer: he had seen one faulty sensor in the past. Mine is the second one on a TV. Another customer called him with the same issue. That makes 3. When you look at the facebook group with the TV owners, there is already a few occurrences on bikes manufactured in 2015. Most while the warranty is over, like mine.

Discussion with the dealer about the part: it is a thermistor. The contacts are immerged in a sort of compound which makes the sealing. from there 2 hypothesis :

  • Contacts have been soldered to wire with a soldering compound which is having a fusion temperature point too low compared to the thermistor temperature. The temperature of the termistor combined with the higher current temperature makes the contact being intermitent.
  • thermistor is faulty and this is a dead end
The single fact the sensor still works a few minutes in the morning when I'm starting the bike and the issue is not permanent at start root to the first hypothesis. I'll get the faulty part back once I get it changed, and we'll see. I discussed this option with the dealer, he is even looking forward for it. But the part is not available yet.
 

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Discussion Starter #12
...
Discussion with the dealer about the part: it is a thermistor. ...
Guy talks through his hat.


B3, D3 and Rivale have a reserve light plugged into a thermistor.

Stradale and Turislow have a long thin tube screwed at the bottom of the tank
that rises almost all the way under the flat top of said tank.

Didn't tear the gauge apart, but there is a moving plunger inside.
Shake the tube, sounds like a bass maraca.


A thermistor with moving parts?
More like a glorified toilet tank floater :laugh:... Too much to ask.
 

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Guy talks through his hat.


B3, D3 and Rivale have a reserve light plugged into a thermistor.

Stradale and Turislow have a long thin tube screwed at the bottom of the tank
that rises almost all the way under the flat top of said tank.

Didn't tear the gauge apart, but there is a moving plunger inside.
Shake the tube, sounds like a bass maraca.


A thermistor with moving parts?
More like a glorified toilet tank floater :laugh:... Too much to ask.
Even if it is a floater, the work-times to time-doesn't work-time to time is likely to be linked with a soldering issue of the contacts… As I said: target is to inspect the device once changed on my bike (not sure when this will happen - still awaiting news of the parts availability from my dealer)
 

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Discussion Starter #14
...likely to be linked with a soldering issue of the contacts…
The fuel level probe looks an operates like a rheostat :nerd2:
Before the final demise of this modest component
riding back from the 9000 miles service
it had failed on a regular basis on bumps.


During the 4000 following miles it came up again for a few short miles.
Failed each time when the Turislow hit a speed bump.


MV Agusta insisted that I didn't attemp to fix it myself.

Shaking the (sealed) tube so the plunger found his track again is probably the only fix needed!
But this being warranty I didn't want to attempt the trick.

The wrench, as a good pro, evidently savaged the screw heads :frown2: he couldn't get at easily.
 

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Got a call from the dealer. New fuel sensor waiting for my bike. Parts flowing again. The question now is when I will be able to go to him for the replacement… Probably during next month.
 

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Fuel gauge replacement done. The dealer is mailing me the part back for dismantle and check for the failure reason (it was too long for my tank bag)… And changing tires there at the same time may have prevented hub damage, as they check the chain carrier while changing the rear tire, and saw the torque dampers were almost dead…

Anyway, bike again good for some time.
 

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Discussion Starter #17
Fuel gauge replacement done. The dealer is mailing me the part back for dismantle and check for the failure reason (it was too long for my tank bag)
Dealer quote a few weeks ago:
-"We have your new fuel gauge..."
Took 3 months to get it
-"Since you don't need it it will make someone really happy!"

… And changing tires there at the same time may have prevented hub damage, as they check the chain carrier while changing the rear tire, and saw the torque dampers were almost dead…
Rear cushion blocks dead for a while.
Waiting now for the dealer to get new ones.
Makes the transmission rather noisy but hasn't chewed the rear hub yet.


Failure to replace the $1 rubber pads ate the spacer on the Brutale and on the Stradale
Then the rear hub seized.

Both hubs were replaced by MV on warranty.


Anyway, bike again good for some time.
 

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Rear cushion blocks dead for a while.
Waiting now for the dealer to get new ones.
Makes the transmission rather noisy but hasn't chewed the rear hub yet.
I'm a bit puzzled all the dealers don't have the cushion drive rubbers in inventory. My dealer have plenty of them. He has also the few key parts in inventory. For anything else than the usual maintenance parts, it may take time if not in inventory at the factory, but at least, usual operations are done without waiting. No questions on why my dealer is grabbing customers coming from far...
 

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Discussion Starter #19
I'm a bit puzzled all the dealers don't have the cushion drive rubbers in inventory. My dealer have plenty of them...
There are dealers and other dealers.

Found my set of cush rubbers [5 for 8€].
Took a few weeks.

Now the rear sprocket won't wobble her destructive Time Warp Dance for a while.

At the little shop of horrors I also asked for a new left rear blinker.
Blinker died some time ago.
Mebbe blinker fluid poisoning.

Took the loaner TVL for the 25 mi ride home.
Clumsy, sluggish TVL rode like an overweight three legged dog.

No surprise, the jerks inflate it at 28 psi.
A lot less than written on the tag glued to the fork leg.

Home again.
Chek the tires pressure.
Front is 20 psi, rear tire is flat.
Botched puncture repair, at the shop, let the air out.

New plug & adhesive to fix the hole.

Took longer than expected.
Because my tire repair kit is on my bike, 25 mi away.

Went at dusk to get my bike.
Cheeky bloke proffers a 300 € :surprise: bill for the blinker fix.


My TV is still warranty for 8 more months.
Dead, otherwise undamaged, LED blinkers are, in my book, covered by warranty.

So I suggest they send the bill to MV Agusta SPA in Italy.

Added that I paid for my new fuel gauge from Sedona AZ.
Another warranty part.

Besides I wasn't charging him for the tire repair on the loaned TVL.
 

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There are dealers and other dealers.

Found my set of cush rubbers [5 for 8€].
Took a few weeks.

Now the rear sprocket won't wobble her destructive Time Warp Dance for a while.

At the little shop of horrors I also asked for a new left rear blinker.
Blinker died some time ago.
Mebbe blinker fluid poisoning.

Took the loaner TVL for the 25 mi ride home.
Clumsy, sluggish TVL rode like an overweight three legged dog.

No surprise, the jerks inflate it at 28 psi.
A lot less than written on the tag glued to the fork leg.

Home again.
Chek the tires pressure.
Front is 20 psi, rear tire is flat.
Botched puncture repair, at the shop, let the air out.

New plug & adhesive to fix the hole.

Took longer than expected.
Because my tire repair kit is on my bike, 25 mi away.

Went at dusk to get my bike.
Cheeky bloke proffers a 300 € :surprise: bill for the blinker fix.


My TV is still warranty for 8 more months.
Dead, otherwise undamaged, LED blinkers are, in my book, covered by warranty.

So I suggest they send the bill to MV Agusta SPA in Italy.

Added that I paid for my new fuel gauge from Sedona AZ.
Another warranty part.

Besides I wasn't charging him for the tire repair on the loaned TVL.
:surprise::surprise::surprise: few shocking things… Ultimately, a dealer like this is probably deserving the brand… I guess that if you did not change dealer, this is likely the only one in acceptable distance range of your own area...
 
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