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Discussion Starter #1
Has anyone had their fasteners/bolts/Dzus fittings corrode?

I have a 2007 MV Agusta F4 1000R with 3300 miles on the odo and was purchased from Atlanta Triumph Ducati (ATD) on September 23, 2006. Last Thursday (6/21/07) I took my MV in for the second oil change and noticed that some of my Dzus fittings that held the fairing on the bike were corroding. The service manager, Matt, accused me of having the bike in salt water due to a Florida tag and sand in the radiator.

The circumstances were as follows. The bike was in Tallahassee Florida during the month of October while I was getting ready to move to North Carolina. During that month it was in a garage, never ridden in the rain or at the beach. Since November 2006 the bike has been garage kept in Robbinsville NC. The only time it was in the rain was the week prior to service and then that was for only three miles. The sand in the radiator came from my 1 mile dirt/gravel driveway leading to my house. The wet dirt road and front tire picked up the sand and deposited it in the radiator. There are no oceans / salt water here in the mountains of Western NC. Under these circumstances, there should be no corrosion on any fittings on this bike. I also own a 1999 BMW K1200RS (96,000 miles) and a 2003 Aprilia Mille RSV (8900 miles) that are stored under the same conditions and have been in the rain and Florida for a much longer time than the MV Agusta. Both my other bike do not have corroded fasteners like the MV.

ATD contacted Cagiva USA and was told that they would not cover the fasteners under warranty. The store manager, Jason, said that he would not cover the fittings unless Cagiva USA would support the warranty. With ATD not supporting their customer, how could Cagiva make any other decision? This is both bad business on ATD and Cagiva USA. They have lost my business over 7 Dzus fittings worth about $70. I will take my business to Charlotte NC from now on. I hope you have better luck with dealing with ATD.
 

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jim... ATD is in the middle of a big change....lots of Harley guys have been hired there and it seems that they are heading in a new direction.... I'm just not sure what direction that is....up or down.
As for the Dzus fasteners...have you made an order yet?? I have a few that are still nice and if you want, (i replaced all of mine with Ti Dzus) I'll ship them up to you.

just a friendly jesture as we are now riding friends.....and we need to have another big turn-out at the Dragon :friday: ....so I can get my free lunch :smoking:
 

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Discussion Starter #3
Thanks Josh!

I will take those Dzus fittings. I will be in Atlanta Wednesday (tomorrow) for my Subaru service and to pick up my wife at the airport in the evening. Can I take you to lunch?? Let me know and we can make arrangements.

The big problem was with Matt who had terrible bedside manners and basically insulted me and called me a liar. Jason was better but no resolution without Cagiva USA. This is very weak customer service.
 

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i have a work lunch meeting tomorrow...so no lunch...we can meet up and i'll give you the Dzus bits... you need 7 right?? I'll be all around atlanta looking at jobs, so just call me when you get in town (early or late) and we'll meet.

678-414-7873
 

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Discussion Starter #5
7 Yes! I will give you a call as I come into Atlanta. Thanks again. We will need to ride the Dragon again and lunch will be on me.
 

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Are they the cadmium (golden) plated on the R? Most of mine of my 750 are loosing their colour, but aren't what I'd call corroding (yet.) My cadmium plated OEM Dzuz fasteners on my '99 748 have lost their colour years ago, as did everything else that colour. I think it's normal unfortunately.

One thing to watch out for if you do live in a salty climate, or it experiences any road salt for those that live in colder areas where they may salt the roads (and it can remain salty for weeks after the roads again appear clean), is if you wash the bike down to remove it, use cold water. Warm water will help dissolve the salt grains and in this state it will get into everywhere, including microscopic holes in the polished surfaces, where it will do more damage.

Si
 

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I don't know if the phot shows this too well but some of my dzus fasteners on my F4 have corroded, especially those on the bellypan section. I'm planning on having them re-plated this winter.
 

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before i purchased the Ti Dzus's I thought of gun blueing them.....just wasn't sure if the top coat of yellow needed to come off for this.
 

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John,
That's exactly what happened to mine. I think it's just natural decay. There's all sorts of salts and minerals in rain water and lying on the roads that'll eat through cadmium like it's cheese. But having said that, if you keep the bike dry it should take years for that kind of damage to occur.

You could consider spraying a coat of lacquer on them when new, which might help.

Also note that using any kind of metal polish (like Autosol for instance) on dirty plated fasterners will soon strip the plating off, or create microscopic scratches on the surface for all those nasty minerals to find their way into and start reacting with it.

Si
 

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Discussion Starter #11
TheCatWhisperer said:
Are they the cadmium (golden) plated on the R? Most of mine of my 750 are loosing their colour, but aren't what I'd call corroding (yet.) My cadmium plated OEM Dzuz fasteners on my '99 748 have lost their colour years ago, as did everything else that colour. I think it's normal unfortunately.

One thing to watch out for if you do live in a salty climate, or it experiences any road salt for those that live in colder areas where they may salt the roads (and it can remain salty for weeks after the roads again appear clean), is if you wash the bike down to remove it, use cold water. Warm water will help dissolve the salt grains and in this state it will get into everywhere, including microscopic holes in the polished surfaces, where it will do more damage.

Si
Si,

Yes they are the cadmium (golden) plated and to loose color over time is to be expected due to normal oxidation. But, 8 months to be pitted and corroded is unacceptable.

The bike has not been on any salty roads. I live at 3500 foot elevation and when there is enough snow to put down salt, I can not get the bike out of the garage. It stays covered and on a battery tender. I plan on cleaning and coating the fittings when I get the replacements.

I am a Navy Engineer and chemist and know how to prevent corrosion. I spent 4 years at sea and know what salt water can do to metal ships.

These bikes are designed to be ridden outdoors? OR are they? :banghead:
 

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DYL-Jim said:
Has anyone had their fasteners/bolts/Dzus fittings corrode?

I have a 2007 MV Agusta F4 1000R with 3300 miles on the odo and was purchased from Atlanta Triumph Ducati (ATD) on September 23, 2006. Last Thursday (6/21/07) I took my MV in for the second oil change and noticed that some of my Dzus fittings that held the fairing on the bike were corroding. The service manager, Matt, accused me of having the bike in salt water due to a Florida tag and sand in the radiator.

The circumstances were as follows. The bike was in Tallahassee Florida during the month of October while I was getting ready to move to North Carolina. During that month it was in a garage, never ridden in the rain or at the beach. Since November 2006 the bike has been garage kept in Robbinsville NC. The only time it was in the rain was the week prior to service and then that was for only three miles. The sand in the radiator came from my 1 mile dirt/gravel driveway leading to my house. The wet dirt road and front tire picked up the sand and deposited it in the radiator. There are no oceans / salt water here in the mountains of Western NC. Under these circumstances, there should be no corrosion on any fittings on this bike. I also own a 1999 BMW K1200RS (96,000 miles) and a 2003 Aprilia Mille RSV (8900 miles) that are stored under the same conditions and have been in the rain and Florida for a much longer time than the MV Agusta. Both my other bike do not have corroded fasteners like the MV.

ATD contacted Cagiva USA and was told that they would not cover the fasteners under warranty. The store manager, Jason, said that he would not cover the fittings unless Cagiva USA would support the warranty. With ATD not supporting their customer, how could Cagiva make any other decision? This is both bad business on ATD and Cagiva USA. They have lost my business over 7 Dzus fittings worth about $70. I will take my business to Charlotte NC from now on. I hope you have better luck with dealing with ATD.
AWESOME CHOICE.

When I was searching around for my Brutale, nobody would give me the time fo day to do a credit app over the phone. I call Charlotte BMW Ducati and they were the most helpful dealer ON THE PLANET. And guess what? I got zero down and a NICE intrest rate....

Check this thread:
http://mvagusta.net/forum/showthread.php?t=1255&highlight=charlotte

Whenever I need something, they are ABSOLUTELY the first place I call.

They were also the only dealership willing to do an MV.NET group buy:
http://mvagusta.net/forum/showthread.php?t=1844&highlight=charlotte

So.....I do nothing but go out of my way to send them business.

By far, the best dealership on the East Coast...maybe even the US...
 

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Hey my bike has the same issue. Rode 3000 miles and noticed that a few of the fasteners are corroding. Now I live in LA, but up in the mountains, so I really cannot blame the ocean and the salt. The bike is 7 months old, but the fasteners have already corroded. Will raise the issue with my dealer and hopefully get some answers
 

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OICDN: Taking a credit application over the phone is against the law. How happy will you be when someone steals your identity, or fills out an app over the phone in your name, spends the money and someone comes looking to you for payment.

To even consider such a thing is bad business for ANY dealership, selling bikes, boats, or chewing gum. It is just not done.
 

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Discussion Starter #17
mv4avi said:
Hey my bike has the same issue. Rode 3000 miles and noticed that a few of the fasteners are corroding. Now I live in LA, but up in the mountains, so I really cannot blame the ocean and the salt. The bike is 7 months old, but the fasteners have already corroded. Will raise the issue with my dealer and hopefully get some answers

mv4axi,

I was back at the dealership yesterday (with a friend) and tried to get them to understand the meaning of customer support. They did not have a clue as to what I was trying to explain :banghead: . The DZus fasteners cost $5.85 each and the 7 that needed replacing came to $40.95. So for $41 they lost a customer for life. Cagiva USA said that they would not replace the fasteners and I said that ATD could have paid for them. Jason and Mike looked at me and said "What, you expect us to pay out of pocket? If we did that we would be out of business." To which I responded, "If you do not take care of your costomers, you will be out of business". They just do not have a clue :banghead: .

I got 7 fastners from Djester (thanks again). He also gave me a lead on ebay for some black Dzus fasteners that are going for $29.95 for a set of 10 (with backing plates). I will check on those today. Good luck on getting your dealership to replace the fastners. You must have a better dealership than ATD and I hope you get the fasteners.
 

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Unbelievable!! Instead of making a small humanitarian gesture and giving you a few fasteners to keep you happy... and losing probably $30 out of their pocket.. they not only lost one potential repeat customer (you) but probably more potential customers and THOUSANDS and THOUSANDS of dollars when the word gets/got out that they were this chintzy/greedy/apathetic/stupid.

Me thinks these guys won't be around long..Simply bad biz.

While I am currently happy with my 03 F4 (which has corrosion-free fasteners at 6500 miles, BTW).. if I ever do trade up to the 1000 I'll by-pass Atlanta which is closer and head straight to the Charlotte dealership. Those guys are the best. :yo:
 

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I may start going to the Charlotte dealership, too. If ATD isn't taking care of their customers and are changing their image, perhaps my business would be more appreciated in Charlotte.
 

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Hello all, I am one of the mechanics on the MV Agusta Superbike Team and I have had the opportunity to meet some of you at the tent and I wanted to thank you for coming by and showing your support for us. We may not always stop and talk for very long but we see you and appreciate you being there. We are doing our best to make you proud. If you have not had a chance to make it out to see the races and the bikes please do when we come to a track near you. When AMA comes to Road Atlanta I am hoping to have at least one of the riders come by the shop for an open house, an evening to talk and sign autographs and everyone is invited and welcome.

The reason I am chiming in on this particular subject is I am the 'Mike' referred to in DYL's post and apparently 'I don't have a clue'. I don't generally get involved in these situations personally but when I am basically called a liar to my face, we are told WE are the ones 'who don't have a clue', and we are the ones who are being are unreasonable and there is a very obvious attempt by someone to run our name in the ground because they did not like the answer they got about getting something for free, then I felt this situation deserved my personal attention.

There are two sides to every story and I hope all of you out there, especially the ones who have small businesses of their own (Arrrrr!) realize this.

For a business this is a no win situation. I am damned if I get on here and tell our side and damned if I don't, but as I said before this situation got personal. We are easy people to get along with, we are, but sometimes you can't please everybody.

The staff at Atlanta Triumph Ducati is very customer service oriented and when we come across a situation that needs to be taken care of we do it. We often go above and beyond the call of duty. But when the situation does not warrant the 'special treatment' an individual feels they deserve then I guess we get these situations. When something gets messed up and it is your own doing take ownership of it.

We don't get on the internet and try to ruin someone's reputation. That is very, well... if you think about it you will come up with the word I am looking for.

Wait a minute...let's think about this... what if businesses got on the internet and bad mouthed their customers because they asked for a discount on parts or a deal on a bike after they were told what the price was, or bad mouthed them if they asked for something to be done for free, or ran their name into the ground because they were difficult to deal with. Because they wanted service or something, I mean come on, are we here to wait on you, the customer, when you come in? Please, we are too busy talking about the weekend ride or the race DVD playing on the TV. Or better yet about the last customer in who wanted to buy something and how much of a pain they were...(for those with no sense of humor this is sarcasm, and it even continues in places below)

Now back to the customer side... is a business, any business motorcycle or otherwise, supposed to bow down to the demands and wishes of every customer when they stand in your place of business and threaten you with going on the internet and telling you they are going to deliberately rub your face in the mud? Whether they are right or not? Where does it end? Where is the humanity in that? Sort of Mafioso like, pay them off or else.

Maybe we should all take this type of behavior up, if someone does something we don't like then we should threaten to rub their name in the mud all over the internet. We can give them our demands before we post their names of how much of a bad person we THINK they are. And if they do not 100% satisfy us then bash them anyway. Maybe we should do this to all of our ex significant others in our lives, threaten to write bad things about them if they don't give in and pay up, because surely there was nothing wrong with the way we did things while we were with them. What do we do about the people who complain about people on the internet? Maybe we should start an "all new internet" but it is only for complaining about internet complainers...

Businesses are customers too... I can remember when we (ATD) were the customer and had some aftermarket MV parts ordered from a small company and waited for ever for the parts and when they finally came the price to us (the dealer) was so high the customer freaked when we told them, but we took the heat for the delay and the price rather than turn them off of the supplier and their products. Maybe we should try the rude customer approach maybe we will get what we want. Yeah, threaten our suppliers, yeah that is a good idea. Ooh! Maybe we should threaten the manufacturer next time they don't cover an item that is not covered by warranty, yeah, I wonder how far that will get us.

Back to this situation... For all out there, MV does not cover atmospheric corrosion, they don't. We were told this more than once, and have been told this by other manufacturers too. I am sorry if your parts corroded, I really am. I wish I could give away stuff all the time just to make people happy for no other reason than to make them smile but if we did, or your dealer did, then they would not be around to service your wonderful machines so that you can continue to enjoy it for years to come. When you live up North and buy a car to drive year round, in the snow and salt, your car starts to rust. This is a normal occurrence. Do you go back to where you bought it from and demand it be fixed for free? No.

After being rudely told by DYL on Wednesday there was NOTHING we could do to make the situation right and we were the ones who 'didn't get it' and he walked out on in the middle of a conversation, I still made the effort. I followed him outside and informed him his motorcycle was included in a service bulletin and he needed to have it taken care of. Even after he denied his unit was included (why would I make that up?????) I assured him it was and we had verified his VIN. He said he would take it to Charlotte. Not a problem with me.

This forum has great things about it but mud slinging is ugly, if that is how you get through life then maybe you need to look at yourself a little closer.

All this letter is supposed to do is let all of you know we are not the evil bad guys we are being made out to be. Was it the cost of the fasteners that stopped us from giving them away? No. Was what we did the right thing to do? Yes. If a dealer submits false warranty claims the repercussions are severe. I can almost guarantee you if we had put the fasteners on that motorcycle and charged accordingly for them the same result would have happened, our name would still be on this forum and mud would still be being slung just in a different context. The way the situation was represented to us was the fasteners were going to be free or nothing at all.

Here is a question, if someone says they aren't going to do business with you again then why are they in your shop a week later after they have already started bashing you on public forums because they didn't get their dealer to cave in to their demands what type of reaction do you think they would receive? Especially after being told there was NOTHING we could do to make the situation right. (straight out of their mouth)

A good life lesson is if you mess something up, take ownership of it, don't pass it off on someone else.
Another: You catch more flies with honey than you do with vinegar.

Nothing less than an apology from DYL is acceptable. And if he chooses not to he is the one who truly does not get it.

Michael
Do the work of you soul not your ego.
 
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