hi,
i want to expose my complaint made to MV Agust about my motorcycle F3 675:
"On the third of January 2022, I was riding the motorcycle at 60 km/h with the sixth gear engaged. However, and with no apparent reason, the engine of the bike started making noise, as if several parts of the engine had come loose and then it simply turned itself off.
Afterwards, I tried to turn on the motorcycle however there was no rotation in the engine, so I immediately called the auto shop in which the bike has been assisted since it was purchased (AG Racing – your representative in Portugal), and when I explained what had happened, I was told right away that they could imagine already what was the problem. Moreover, they said that they were currently repairing a motorcycle on their auto shop as of that moment, which had precisely the same issue and therefore, they would only need to open my motorcycle’s engine to confirm their suspicions, action to which I need to still have the motorcycle’s warranty. Furthermore, they informed me that it was probably a malfunction of the valve spring, which was a known manufacturing defect of all motorcycles’ engines produced between 2012 and 2018, which even led the company to reenforce all engines from 2018 forward with a double valve spring, aiming to avoid incidents like this.
In view of this, and after confirming that this default was actually in the root of my incident, the auto shop presented a complain to MV Agusta so that, since it was a manufacturing defect already known to the brand, they would assume the error and repair the situation.
Unfortunately, after all the time we have been waiting for a response, the response given by the brand was not at all reasonable, since they claim the fact that the bike reached the limit of rotation for about 23 times, was understood as a misuse of the motorcycle. However, it is not a valid argument since no matter how many times the limit of rotations was reached it would never be exceeded since the motorcycle itself has a technology which prevents the motorcycle from exceeding that same limit, therefore, this use of the motorcycle would not have any influence at all in what happened. Moreover, the brand alleged that the bike’s warranty was expired five years ago, however, they failed to acknowledge that this bike only has thirteen thousand kilometers of rotation so far, of which only six thousand were under my usage, and that this amount would not be sufficient to lead to an incident like this, unless there was really a manufacturing defect.
Furthermore, by the time I decided to buy the motorcycle in 2020, I was strongly advised against it by many people who claimed that the MV Agustas, as every Italian motorcycles, usually had several issues and would not withstand, nor would they have the same performance as the Japanese bikes. This advice was due to the fact that people knew that I had had three Japanese motorcycles before this one, and had never experienced nothing like this incident, much because I was and still am very careful to undergo all the necessary revisions in a timely manner. In fact, your brand recommends servicing with valve adjustment every 12,000 km and I did it at 10,500 km, and even at the time of purchase, since they could not inform me if the bike had already had the 6,000 km check done, I decided to do it right away and talking via email with the previous owner's auto shop, I realized that I had done a review with only 500 km of difference, because the review of the 6 thousand had already been done.
Even so, and despite all opinions, I decided to give the bike a vote of confidence, because I had fallen in love with its aesthetics, and during the year and a half I had the bike I always spoke well of it and contradicted everything of bad that people spoke about these bikes, since its performance was perfectly suited to what I expected from the bike. It was perfect, or so I though. Nonetheless, after this incident, everything I had been warned about when I bought the bike came to my mind, because after all, it seemed that I was wrong, and that other people were right about it.
Nonetheless, and when I thought about giving up the bike, the owner of the auto shop gave me a glimmer of hope, suggesting that we expose the situation to the brand, appealing to the brand's common sense, demonstrating that there were three other motorcycles’ engines in the same circumstance, mentioning that it was a recurring incident, and even though the bike was out of warranty, there would be no reason for a new bike to break down like this, with so few kilometers of use, and that was exactly what we did. Nevertheless, my group of friends advised me to get rid of the bike as soon as the repair was done, but I always said that there are many brands that with motorcycles under warranty come up with a thousand arguments to not cover the costs of fixing their bikes, and that if a brand could own up to their manufacturing mistake and even in a case of an out-of-warranty bike, I would not ever give up a brand like that.
However, your answer was not what was expected at all, especially since when you tried to cover the issue by offering me a 15% discount on the parts needed to repair the bike, when it is a defect already recognized by the brand and so much so that if the bike was under warranty, they would not attempt to give any type of excuse or argument. That was confirmed by a commercial representative of yours in Portugal, who even said that if warranty was in place, you would assume the total cost of repairing the motorcycle with no questions asked, since you were already aware of this malfunction.
In your response, you also claimed that you did not know what the previous owner (the first owner of the motorcycle) had done, but it is known that he also serviced the motorcycle in one of your representatives in Portugal, and that he only changed motorcycles due to the bad service provided by some representatives yours in the north of Portugal. I even went to the length of questioning the auto shop where the bike was previously serviced and they informed that the revisions had been carried out and that in 2019 the MV 214 gearing had been updated (due to the gearing basket updating campaign), but when the first owner was confronted he claimed that he was not aware of this update, and assured me that it had not been done, informing that he had only received a letter from MV Agusta in Portugal to have a part revise. However, they were referring to the motorcycle has if it was a MV Agusta Brutale, so the owner ate the time called to the brand to confirm and was informed that it had been a mistake and therefore no revision was made.
Last of all, I must let you know that from the experience I was having with the bike, I was thinking about buying a new one at the end of this year, probably the MV F3 Rosso, however, after the position assumed by the brand in the face of a manufacturing error, which they have already recognized existed and due to it, even supported the needed repair on other bikes, if you maintain your position, it will not be an option at all, and I will return to the Japanese motorcycles. For the reason that even if the same challenges or others were said to be present in these motorcycles, I am only interested in my experience, not that of others, and in my experience the only bike that was damaged in this way was the Italian one.
Therefore, I appeal to your common sense, precisely for liking this bike so much, so that you assume your mistake and at least assume the cost of all the parts that will be necessary for the repair of the bike, since any other decision will be completely unacceptable."
i want to expose my complaint made to MV Agust about my motorcycle F3 675:
"On the third of January 2022, I was riding the motorcycle at 60 km/h with the sixth gear engaged. However, and with no apparent reason, the engine of the bike started making noise, as if several parts of the engine had come loose and then it simply turned itself off.
Afterwards, I tried to turn on the motorcycle however there was no rotation in the engine, so I immediately called the auto shop in which the bike has been assisted since it was purchased (AG Racing – your representative in Portugal), and when I explained what had happened, I was told right away that they could imagine already what was the problem. Moreover, they said that they were currently repairing a motorcycle on their auto shop as of that moment, which had precisely the same issue and therefore, they would only need to open my motorcycle’s engine to confirm their suspicions, action to which I need to still have the motorcycle’s warranty. Furthermore, they informed me that it was probably a malfunction of the valve spring, which was a known manufacturing defect of all motorcycles’ engines produced between 2012 and 2018, which even led the company to reenforce all engines from 2018 forward with a double valve spring, aiming to avoid incidents like this.
In view of this, and after confirming that this default was actually in the root of my incident, the auto shop presented a complain to MV Agusta so that, since it was a manufacturing defect already known to the brand, they would assume the error and repair the situation.
Unfortunately, after all the time we have been waiting for a response, the response given by the brand was not at all reasonable, since they claim the fact that the bike reached the limit of rotation for about 23 times, was understood as a misuse of the motorcycle. However, it is not a valid argument since no matter how many times the limit of rotations was reached it would never be exceeded since the motorcycle itself has a technology which prevents the motorcycle from exceeding that same limit, therefore, this use of the motorcycle would not have any influence at all in what happened. Moreover, the brand alleged that the bike’s warranty was expired five years ago, however, they failed to acknowledge that this bike only has thirteen thousand kilometers of rotation so far, of which only six thousand were under my usage, and that this amount would not be sufficient to lead to an incident like this, unless there was really a manufacturing defect.
Furthermore, by the time I decided to buy the motorcycle in 2020, I was strongly advised against it by many people who claimed that the MV Agustas, as every Italian motorcycles, usually had several issues and would not withstand, nor would they have the same performance as the Japanese bikes. This advice was due to the fact that people knew that I had had three Japanese motorcycles before this one, and had never experienced nothing like this incident, much because I was and still am very careful to undergo all the necessary revisions in a timely manner. In fact, your brand recommends servicing with valve adjustment every 12,000 km and I did it at 10,500 km, and even at the time of purchase, since they could not inform me if the bike had already had the 6,000 km check done, I decided to do it right away and talking via email with the previous owner's auto shop, I realized that I had done a review with only 500 km of difference, because the review of the 6 thousand had already been done.
Even so, and despite all opinions, I decided to give the bike a vote of confidence, because I had fallen in love with its aesthetics, and during the year and a half I had the bike I always spoke well of it and contradicted everything of bad that people spoke about these bikes, since its performance was perfectly suited to what I expected from the bike. It was perfect, or so I though. Nonetheless, after this incident, everything I had been warned about when I bought the bike came to my mind, because after all, it seemed that I was wrong, and that other people were right about it.
Nonetheless, and when I thought about giving up the bike, the owner of the auto shop gave me a glimmer of hope, suggesting that we expose the situation to the brand, appealing to the brand's common sense, demonstrating that there were three other motorcycles’ engines in the same circumstance, mentioning that it was a recurring incident, and even though the bike was out of warranty, there would be no reason for a new bike to break down like this, with so few kilometers of use, and that was exactly what we did. Nevertheless, my group of friends advised me to get rid of the bike as soon as the repair was done, but I always said that there are many brands that with motorcycles under warranty come up with a thousand arguments to not cover the costs of fixing their bikes, and that if a brand could own up to their manufacturing mistake and even in a case of an out-of-warranty bike, I would not ever give up a brand like that.
However, your answer was not what was expected at all, especially since when you tried to cover the issue by offering me a 15% discount on the parts needed to repair the bike, when it is a defect already recognized by the brand and so much so that if the bike was under warranty, they would not attempt to give any type of excuse or argument. That was confirmed by a commercial representative of yours in Portugal, who even said that if warranty was in place, you would assume the total cost of repairing the motorcycle with no questions asked, since you were already aware of this malfunction.
In your response, you also claimed that you did not know what the previous owner (the first owner of the motorcycle) had done, but it is known that he also serviced the motorcycle in one of your representatives in Portugal, and that he only changed motorcycles due to the bad service provided by some representatives yours in the north of Portugal. I even went to the length of questioning the auto shop where the bike was previously serviced and they informed that the revisions had been carried out and that in 2019 the MV 214 gearing had been updated (due to the gearing basket updating campaign), but when the first owner was confronted he claimed that he was not aware of this update, and assured me that it had not been done, informing that he had only received a letter from MV Agusta in Portugal to have a part revise. However, they were referring to the motorcycle has if it was a MV Agusta Brutale, so the owner ate the time called to the brand to confirm and was informed that it had been a mistake and therefore no revision was made.
Last of all, I must let you know that from the experience I was having with the bike, I was thinking about buying a new one at the end of this year, probably the MV F3 Rosso, however, after the position assumed by the brand in the face of a manufacturing error, which they have already recognized existed and due to it, even supported the needed repair on other bikes, if you maintain your position, it will not be an option at all, and I will return to the Japanese motorcycles. For the reason that even if the same challenges or others were said to be present in these motorcycles, I am only interested in my experience, not that of others, and in my experience the only bike that was damaged in this way was the Italian one.
Therefore, I appeal to your common sense, precisely for liking this bike so much, so that you assume your mistake and at least assume the cost of all the parts that will be necessary for the repair of the bike, since any other decision will be completely unacceptable."