Dear Sirs
Please advice on what information you need in order to refund my money a.s.a.p
Best regards
Demitris Gabrielides
From:
sales@emotouk.com
Subject: RE: eMoto order update.
Date: Fri, 30 May 2008 10:24:46 +0100
Okay, full refund, no problem.
From: Demitris Gabrielides
Sent: 30 May 2008 07:30
To:
sales@emotouk.com
Subject: FW: eMoto order update.
Dear Sir.
It has now been over five weeks since I placed the order with your website, and I have yet to receive my ordered items. As you may (or may not) be aware, under EU and UK laws, I am entitled to a full money refund. Below please find an extract of the relevant EU law:
http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_goods_your_rights.htm
Delays in deliveries
If you have been given a date for delivery, your goods must be delivered by that date. If they aren't delivered by then, the trader will have broken their agreement with you, and you are entitled to ask for compensation.
If you have not been given a proper date for the delivery, you won't be able to claim compensation. However, if you think you have waited a reasonable time and the goods still haven't arrived, you should write to the trader, giving a firm date for delivery. This is called 'making time of the essence'. If the trader doesn't stick to this date, you can claim compensation.
If you bought your goods by distance sale, for example by mail order or over the internet, your rights will be different. For more information, see under heading Distance selling.
When you claim compensation for late delivery, the trader may offer you a fixed sum of money. However, you can make additional claims for other losses on top of this, such as the costs of a taking a day off work while you were waiting for goods which didn't arrive.
As well as claiming compensation, you would also be entitled to cancel your order and get your money back. However, if the trader doesn't agree to do this, you may have to go to court to try and get your money back. For more information, see under heading How to deal with a problem with goods
Furthermore, since the purchase was made over the internet, I have the following additional rights:
Distance selling
If you buy goods from a trader without having face-to-face contact with them, this is known as distance selling. Examples of distance sales include goods that are bought:
by telephone or fax, including text messaging and mobile phones
by mail order
electronically through the internet, e-mail or digital television
through a shopping channel or teletext
from a catalogue
through a newspaper or magazine advert order form.
If you buy goods in any of these ways, you have rights on top of those you have when you buy goods in a shop. The most important of these is the right to a 'cooling off' period. This gives you the right to cancel your order within seven working days, without having to pay anything. The trader must tell you about this right when you place your order. Other additional rights you have when you make a distance sale include the right:
to be given the name and address of the trader
to be given the price of the goods, including taxes and delivery charges
to receive the goods within 30 days
to keep or dispose of any goods you receive but have not ordered. If a seller demands payment for goods you haven't ordered, you don't have to pay for them or return them – see under the heading Charging for goods you didn't order.
If you use a credit card to buy goods in any of these ways, you also get special protection against the fraudulent use of your credit card details.
If the trader won't leave you alone and continues to contact you when you've told them not to, they may be guilty of a criminal offence. You should report them to Consumer Direct – see under the heading Further help for contact details.
Waiting for you PROMPT reply
Demitris Gabrielides
From : Demitris Gabrielides
To:
sales@emotouk.com
Subject: RE: eMoto order update.
Date: Wed, 28 May 2008 10:13:47 +0200
Just to let you know that I have not yet received my package! What is going on?
Regards
Demitris Gabrielides
From:
sales@emotouk.com
To: Demitris Gabrielides
Subject: RE: eMoto order update.
Date: Fri, 16 May 2008 22:35:35 +0100
Hello Demitris,
We can confirm the package is still in transit and will arrive with you next week.
Thank you, have a nice weekend.
Kind regards,
Sales Dept
eMoto
www.emotouk.com
From: Demitris Gabrielides
Sent: 13 May 2008 10:18
To: Sales - eMoto UK
Subject: RE: eMoto order update.
Dear Sirs,
I am sending this email in order to inform you that I have not yet received the items that I ordered. Can you confirm the date of shipment and the estimated time of arrival? It has been over 2 weeks since I placed the order and paid for the item. Any updates would be appreciated.
Best regards
Demitris Gabrielides
From:
sales@emotouk.com
To Demitris Gabrielides
Subject: RE: eMoto order update.
Date: Fri, 2 May 2008 21:53:51 +0100
Hello Demitris,
Thank you for your email.
Your order has shipped and will arrive with you next week.
Have a nice weekend.
Kind regards,
Sales Dept
eMoto
www.emotouk.com
From: Demitris Gabrielides
Sent: 02 May 2008 10:35
To: Sales - eMoto UK
Subject: RE: eMoto order update.
Hello,
Are there any updates on the shipment of my order?
Kind regards
Demitris Gabrielides
From:
sales@emotouk.com
To: Demitris Gabrielides
Subject: eMoto order update.
Date: Wed, 30 Apr 2008 01:14:13 +0100
Hello,
Thank you for your recent order.
Shipping is estimated to take place this week, we will inform you via email as soon as your order is shipped.
Have a wonderful day.
Kind regards,
Sales Dept
eMoto
www.emotouk.com