MV dealer in Berlin only speak german...unacceptable! - MVAgusta.net
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post #1 of 17 (permalink) Old 01-21-2013, 04:23 PM Thread Starter
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MV dealer in Berlin only speak german...unacceptable!

Went to Berlin with my girlfriend. Had to go with her to MV dealer to buy a main axle bolt for the back wheel.
With 3 people in the (tight) shop to take the clients, no one could even tried to understand what I wanted, because they couldnīt even answered my question - "do you speak english?" - If it wasnīt for my (german) girlfriend to make the questions, I would have had a problem. Wanted to ask them about other stuff for my MV, but it was impossible, as you can imagine... and after selling us the bolt, they showed no interest at all to comunicate with us/her and to know what I wanted to ask,...

At Hein Gerick shop, on the other hand, they were super cool and spoke english - the owner and the employee! Highly recommend these guys! Top material for bikes with amazing prices and sales!!

Forget MV Agusta Berlin! Buy somewhere else if pyou can. I will definitely do the same next time!!
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post #2 of 17 (permalink) Old 01-21-2013, 04:51 PM
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lol , typical germans , i am sure they spoke English but you might have come on the wrong way
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post #3 of 17 (permalink) Old 01-21-2013, 05:17 PM
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Originally Posted by eduardo View Post
Went to Berlin with my girlfriend. Had to go with her to MV dealer to buy a main axle bolt for the back wheel.
With 3 people in the (tight) shop to take the clients, no one could even tried to understand what I wanted, because they couldnīt even answered my question - "do you speak english?" - If it wasnīt for my (german) girlfriend to make the questions, I would have had a problem. Wanted to ask them about other stuff for my MV, but it was impossible, as you can imagine... and after selling us the bolt, they showed no interest at all to comunicate with us/her and to know what I wanted to ask,...

At Hein Gerick shop, on the other hand, they were super cool and spoke english - the owner and the employee! Highly recommend these guys! Top material for bikes with amazing prices and sales!!

Forget MV Agusta Berlin! Buy somewhere else if pyou can. I will definitely do the same next time!!
Come on Eduardo..That's not fair...When I go to France I learn/revise a few basic words and questions and especially how to ask nicely for help.

People like it when we make an effort. It is breaking down the barriers.

On the other hand it sounds like they could have been more helpful as you are a customer..

Auf wiedersehen

joe
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post #4 of 17 (permalink) Old 01-21-2013, 05:24 PM
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Did you mention the war?
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post #5 of 17 (permalink) Old 01-22-2013, 11:23 AM
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Did you mention the war?
I did smile when Eduardo said it was the Germans lol


" We didn't start it ! "... " Yes you did ! You invaded Poland !!"

Having said all that, I know what it is like to go into a shop full of enthusiasm hoping to have a good chat about my favourite subject and just get the cold shoulder.

joe
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post #6 of 17 (permalink) Old 01-22-2013, 11:29 AM
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post #7 of 17 (permalink) Old 01-24-2013, 05:13 AM
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little unfair Germans often speak German especially in their home land. Perhaps more interesting is that you were able to buy a new rear wheel nut over the counter ,Be Happy down in New Zealand we would be writing in praise if a dealer actually carried stock. Asked one of our larger motorcycle accessory suppliers for a DID joining link he asked for my credit card details before he would order the $ 12 part in, just after telling me he normally stocks them ! Some people just Suck at service !
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post #8 of 17 (permalink) Old 01-24-2013, 07:25 AM
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If you're still in Germany and your English is fairly advanced, ask them to write it down next time you're in a bind. Many words come from the same root. One place my wife and I had trouble was Japan. None of the languages we speak came remotely close to their tongue. I certainly didn't fault them for not speaking english. Nor would any reasonable outsider.
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post #9 of 17 (permalink) Old 01-24-2013, 12:49 PM
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If there is a Next time speak to them in your native tongue.
The wife and I went to the Nurburgring on one of the days we had a wander round the shops. A german lady came over and started speaking to the wife who spoke back in French (for a laugh). The assistant asked if she spoke English which of course she did. She even found it funny when the wife told her she was English
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post #10 of 17 (permalink) Old 01-24-2013, 01:26 PM
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Germans speakng German in Germany? How dare they!
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