E-MOTO (RESOLVED) - MVAgusta.net
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post #1 of 42 (permalink) Old 12-06-2006, 09:39 AM Thread Starter
 
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E-MOTO (RESOLVED)

I everybody,

What do you really think about E-moto UK services ?

I have big problems with them about my first order.

I placed order three weeks ago for these three items for my F4 : Standard Screen, Gel Tank Protector and Front clear indicator lenses. (TOTAL (GBP): 102.04).

Very basic order. Their web site indicate for all items : "in stock".

Today, I did not always receive anything. I have write several e-mail to E-moto and did not receive any answer. They have deaf and dumb.

Where are parts ?
Where is my money ?

I don't know.
I'm really furious and disappointed.

What can I do to get my money back ?

bye bye
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post #2 of 42 (permalink) Old 12-06-2006, 09:59 AM
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I hope you have called or email them and that they didn't give you any good reason for not sending the parts right way, before you post this here.

I only dealt with them once and have no complain at all and will deal with them again in the furture for sure.
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post #3 of 42 (permalink) Old 12-06-2006, 10:08 AM
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I have used them to buy parts, and for advice, parts came quickly and were very well packed. I too got a screen.
I also asked them only two days ago for advice on exhausts and upgrades, asked quite a few questions just to get things clear in my head as to what i needed, they gave me a lengthy reply the following day and told me everything i needed to know.
I would imagine that they have had trouble contacting you or your emails arent getting through to them. They are a very customer focused company.
HTH
Rich
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post #4 of 42 (permalink) Old 12-06-2006, 10:10 AM Thread Starter
 
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I wrote 4 e-mail before post this here....
E-mails are read, but no answers...

Last edited by bidalot; 12-06-2006 at 10:14 AM.
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post #5 of 42 (permalink) Old 12-06-2006, 10:32 AM
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That's not normal at all, I have used them 4 or 5 times now, they always reply to e-mails, service is quick and good, and a small problem that I had (two LH indicator front lens's) was dealt with very quickly and with no hassle at all, I would use them again and would recommend them to anybody. The choice and variety of parts on their web-site is also very good

(This reply has not been checked for punctuation, grammar, or spelling mistakes and is devoid of any big long cleverwords or condescending manner)


MV's all gone now, still have a soft spot for MV's, waiting for MV to tick all my boxes again.
Previously (and about 40 others)748SP, S4, S4R, 98R1, 2000 F4, F41000S, F41000R, 08R1, 09R1, S1000RR, RSV4 Factory aPRC in Garage now
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post #6 of 42 (permalink) Old 12-06-2006, 10:39 AM
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That is indeed strange. I have PM'ed them numerous times on this forum and they have been quite responsive at answering my questions and inquiries. I have not ordered anything from them yet, but absolutely plan to in the future. Maybe it's a problem with yours/their email servers, in this day of SPAM a lot of filters are put in place and sometimes are too restrictive. Try to PM him here instead.

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'88 Ninja 250 > '92 GSXR-600 > '01 YZF-R1 > '06 Brutale + '07 Customized VTX-1300
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post #7 of 42 (permalink) Old 12-06-2006, 10:41 AM
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try PMing too as well as leaving a "you have PM" message in their section. can't always assume that emails get thru all the time. they wouldn't be where they as far as this forum is concerned if they had horrible service.
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post #8 of 42 (permalink) Old 12-06-2006, 11:07 AM
Exclamation

I can only echo the majority of comments to your thread. Emoto have been top notch in my dealings with them. I expect as soon as Geoff and the guys there read this thread they will be in contact with you.


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Keep one wheel down!

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If you can't fix it with a hammer you've got an electrical problem!


No MV's in the garage anymore
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but I pop in here from time to time
. Come to think of it I don't have a garage since the old one burnt down!
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But.....a new one is currently rising from the ashes......watch this space!
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post #9 of 42 (permalink) Old 12-06-2006, 11:08 AM
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I bought a few items from them, dealt with Geoff, good communication, takes a couple of weeks to get items to the states. Also had a return problem which they fixed and replaced.
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post #10 of 42 (permalink) Old 12-06-2006, 11:09 AM
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I have PM'd there here on this forum and heard back almost immediately.

E-mail address and e-mails themselves can be caught in SPAM filters. It's a shame, but I have 50 to 100 e-mails that get through my spam filters each day. How do you know they have read them? Have you checked your SPAM folder/filter to see if their e-mails might have been moved there?

I once had a guy e-mail me about something, mad because I wasn't returning his e-mail. Turns out whenever I tried to respond his return-to e-mail address was incorrect and I'd get a failed send message.

Jack
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