Fast by Ferracci Did OK by Me - MVAgusta.net
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post #1 of 19 (permalink) Old 11-28-2006, 09:36 PM Thread Starter
 
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Fast by Ferracci Did OK by Me

There have been a number of complaints in the forum regarding FBF's customer support. I certainly can't speak to those complaints, but I thought I'd add the very positive experience I just had with them to the data base.

I ordered some RG3 slip-ons, EPROM, and a mid-pipe for my F4 last Wednesday (11/22), and received them today (11/28). Everything was as I ordered, and the price was certainly right. The FBF parts representative (initials were ABL) who handled my order was courteous and knowledgable.

Joe
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post #2 of 19 (permalink) Old 11-28-2006, 10:06 PM
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So who are you REALLY working for

Be sure to get us some video / sound clips for the rest of us to enjoy

FBF problems of course are not widespread (i'm sure). Everyone has his/her own unique experiences. Glad yours went well.
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post #3 of 19 (permalink) Old 11-28-2006, 10:31 PM
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Quote:
Originally Posted by jcmaxwell
There have been a number of complaints in the forum regarding FBF's customer support. I certainly can't speak to those complaints, but I thought I'd add the very positive experience I just had with them to the data base.

I ordered some RG3 slip-ons, EPROM, and a mid-pipe for my F4 last Wednesday (11/22), and received them today (11/28). Everything was as I ordered, and the price was certainly right. The FBF parts representative (initials were ABL) who handled my order was courteous and knowledgable.

Joe
They really are a good bunch of guys. Ferracci himself is a huge wealth of information and knowledge regarding these bikes (look what he's done with the F4 in such a short time). From sales to service and now parts, they do a good job. I know who "ABL" is and talk with him fairly often. You're correct, he's courteous and gets things done. Ferracci has made some effective changes and I think the existing staff is the best he's had in quite a while. No, I don't work for him but have no problem giving credit when/where it's due. Come to think of it, I have no problem handing him my hard-earned money either!
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post #4 of 19 (permalink) Old 11-28-2006, 11:24 PM
 
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I visited their shop last September.

I visited the shop last September and the guys were great. I visited with the sales guys and was able to get a pic with Eraldo - got the t-shirt, etc. They make some nice stuff and have a nice selection of MV apparel.
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post #5 of 19 (permalink) Old 11-29-2006, 01:01 AM
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Quote:
Originally Posted by mloyllo
I visited the shop last September and the guys were great. I visited with the sales guys and was able to get a pic with Eraldo - got the t-shirt, etc. They make some nice stuff and have a nice selection of MV apparel.
Compliments for the pic!
I think Eraldo is a FANTASTIC Team Manager!
And compliments to you also,You are nice nice girl!
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post #6 of 19 (permalink) Old 11-29-2006, 06:07 AM
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good to hear . i still dont think my chic has been able to resolve her problems with them , but to be fair i dont ask ,an she seems to have stoped sharing , so knowing her im assuming nothings changed .
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post #7 of 19 (permalink) Old 11-29-2006, 07:43 AM
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Logos,

Be honest...Allan told your girlfriend to up size to XXL everything and still the stuff didn't fit, and the MV shirt pocket design is not his issue, AND he has communicated and tried to satisfy the original order.

Lets give credit where it is due, especially in a niche public forum where the word IS powerful. It is tough for ALL of these online businesses as some guesswork is involved in filling orders.

Peter
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post #8 of 19 (permalink) Old 11-29-2006, 10:25 AM
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Earlier this year I purchased a bike from Fast By Ferracci. Since I have been back
serveral times to puchase parts for the MV & my wifes Vespa.Vince,Allen & Mr
Ferraci have been great-helpful/gracious. I've sent over several friends who
have also enjoy their experience as well.
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post #9 of 19 (permalink) Old 11-29-2006, 11:05 AM
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I've ordered a fair number of things from them and have always been happy. I ring them up, make sure what I want is in stock while I wait then appreciate my email confirmation. I hope the recent changes continue to improve their business and some of those with problems in the past can regain their trust

JamesC

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post #10 of 19 (permalink) Old 11-29-2006, 11:18 AM
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Quote:
Originally Posted by mloyllo
I visited the shop last September and the guys were great. I visited with the sales guys and was able to get a pic with Eraldo - got the t-shirt, etc. They make some nice stuff and have a nice selection of MV apparel.
he hugged you...... because you are much cuter than the rest of us



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