MV clothing and FBF cust service - MVAgusta.net
 
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post #1 of 6 (permalink) Old 10-11-2006, 05:28 PM Thread Starter
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MV clothing and FBF cust service

So there's always talk about how MV clothing is sparse and the selection isn't that broad. So I finally order a Brutale shirt from FBF in Aug. I emailed Alan there a couple of weeks later when I still hadn't received it or even heard anything from them, I emailed them again today. Basically, they said "sorry, it's on backorder from Cagiva." I work in eCommerce so I understand backorders. But I also understand communicating to customers and the fact that it's pretty easy to run a batch of t shirts.

So bad on FBF for the poor customer svc and bad on Cagiva for the backorder. What pisses me off about MV clothes are; there's barely any selection, it's ridicuously expensive, and you still can't buy it.

BTW - I noticed Alvin had NO problems shipping my MV.net shirt. I got it about 4 days after I ordered it. FBF and Cagiva could learn A LOT from MV.net!
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post #2 of 6 (permalink) Old 10-11-2006, 05:53 PM
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Chris,

I will push some buttons to get your shirt to you asap. I hope you ordered big as these Italian clothing items run small.

Peter
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post #3 of 6 (permalink) Old 10-11-2006, 07:28 PM
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Quote:
Originally Posted by burgesscb
BTW - I noticed Alvin had NO problems shipping my MV.net shirt. I got it about 4 days after I ordered it. FBF and Cagiva could learn A LOT from MV.net!
I do what i can!
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post #4 of 6 (permalink) Old 10-17-2006, 06:29 PM Thread Starter
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Quote:
Originally Posted by Reopropf
Chris,

I will push some buttons to get your shirt to you asap. I hope you ordered big as these Italian clothing items run small.

Peter
UPDATE: To be fair, if i complain about service, I also praise service when it's warranted. Allan did get back to me after I posted (not sure if it was because of the post). Still no shirt, but he was kind enough to send me an MV hat and lanyard. I appreciate the effort to win me back (still wish I had my shirt, but as it's getting cold here in Northern VA, maybe I'll upgrade my order to a Brutale sweatshirt anyway).
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post #5 of 6 (permalink) Old 10-17-2006, 07:45 PM
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Quote:
Originally Posted by Reopropf
Italian clothing items run small.

Peter
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post #6 of 6 (permalink) Old 10-18-2006, 03:26 AM
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Originally Posted by Reopropf
Chris,

I will push some buttons to get your shirt to you asap. I hope you ordered big as these Italian clothing items run small.

Peter
It's fun... in Italy we usually say that USA clothing is unbelievably LARGE! Just a matter of perspective?
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