Emotouk Complain - MVAgusta.net
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post #1 of 27 (permalink) Old 04-09-2009, 11:32 AM Thread Starter
Emotouk Complain

I make an order more than one month ago (2nd on march), I pay 160,00 € for a headlights glass and at this day itīs no coming yet.

I send an e-mail on 12nd for tell them that and the answer itīs:
next week itīs there, sure. Again the order itīs no coming. I send to many messages next that and anybody itīs answer me. I call the them to many times too and I only can talk with a machine...I leeve
a lot of complains and anybody answer back.

Somebody knows something about this company, itīs still open or what? Because I made one order more few months ago and I havenīt got any problem.

Iīm going to wait one more week, and if my order comes or someone call me back, or I have to make a report...

I wanīt to tell you that for be carefoul...
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post #2 of 27 (permalink) Old 04-09-2009, 11:55 AM
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another one bites the dust.....


I hope that your problems will get sorted out.
Patience is something you learn when dealing with Emoto.... Try putting a want ad in the "For Sale" section http://mvagusta.net/forum/forumdisplay.php?f=23 and see if anyone can help you there.

good luck

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post #3 of 27 (permalink) Old 04-09-2009, 12:49 PM
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Yeah I made an order about a month ago as well and I get the same story... If I dont have a tracking number by tomorrow I am telling them to cancel and if they dont I will go though my credit card company.
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post #4 of 27 (permalink) Old 04-09-2009, 04:30 PM
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post #5 of 27 (permalink) Old 04-09-2009, 05:50 PM
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Hola Amigo! Como esta? Emoto muy malo.
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post #6 of 27 (permalink) Old 04-09-2009, 06:12 PM
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My better half oredered a F4 carpet and when she emailed to cancel the order they would not send her a confirmation that the order had been cancelled. The idiots askd why she no longer wanted the product but they couldn't take a second and confirm the order cancellation. I don't see how they stay in business with the practices they use.


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post #7 of 27 (permalink) Old 04-09-2009, 08:26 PM
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Well I told them that if they didn't have a tracking number for me by tomorrow to cancel it. I'm not playing the "its on its way" game... I'm hoping they actually send it... if not... I will cancel. That sucks they did not send her a confirmation. I hope they send me one if I end up canceling (and i bet i will) but I wont be surprised if they pull the same thing with me. Ughhhh!
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post #8 of 27 (permalink) Old 04-09-2009, 10:41 PM
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Why they are allowed to advertise or even have a section on this site is beyond me. I hear complaints everyday about this company and the moderator still continues to support this company. Sure some people have had some success with them but the majority had terrible experiences. I wouldn't want my members subject to this aggravation. I say this only because I use to own Clear Alternatives and I never had a complaint about my customer service when I was the owner.

Word of advise to the owners of Emoto: DONT TAKE PEOPLES MONEY UNTIL YOU SHIP THEIR PRODUCTS. ALSO, BE HONEST WITH YOUR CUSTOMERS. HONESTY GOES ALONG WAY. Some customers will continue to wait if you are straight up with them. Lying only diminishes their trust in you.

Last edited by NFLPATS; 04-09-2009 at 10:43 PM.
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post #9 of 27 (permalink) Old 04-10-2009, 12:27 AM
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post #10 of 27 (permalink) Old 04-10-2009, 12:35 AM
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Quote:
Originally Posted by NFLPATS View Post
Why they are allowed to advertise or even have a section on this site is beyond me. I hear complaints everyday about this company and the moderator still continues to support this company. Sure some people have had some success with them but the majority had terrible experiences. I wouldn't want my members subject to this aggravation. I say this only because I use to own Clear Alternatives and I never had a complaint about my customer service when I was the owner.

Word of advise to the owners of Emoto: DONT TAKE PEOPLES MONEY UNTIL YOU SHIP THEIR PRODUCTS. ALSO, BE HONEST WITH YOUR CUSTOMERS. HONESTY GOES ALONG WAY. Some customers will continue to wait if you are straight up with them. Lying only diminishes their trust in you.
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