EMoto -- Am I the only one who can't get a respons? - MVAgusta.net
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post #1 of 38 (permalink) Old 10-13-2007, 07:16 PM Thread Starter
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EMoto -- Am I the only one who can't get a respons?

Okay...before everyone flames me, I did search for a thread that referenced the same issue. I ordered something from them three weeks ago and have heard nothing.

I've sent several emails and NO Response. Is it me, or does that sound like questionable customer service?

I know the part is coming from out of the country and I don't expect to have it quickly, but with modern day conveniences such as EMAIL, you'd think they at least might be able to respond within 48 hours to a question.

okay...i got that off my chest.

When you go in for a job interview, I think a good thing to ask is if they ever press charges. -- Jack Handey

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post #2 of 38 (permalink) Old 10-13-2007, 07:17 PM Thread Starter
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meant to type "response" in the head...

When you go in for a job interview, I think a good thing to ask is if they ever press charges. -- Jack Handey

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post #3 of 38 (permalink) Old 10-13-2007, 07:36 PM
 
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hi there lbonam, i am not standing up for these guys, but we have a postal strike over in england which has been going on for about a week or so. so it might not be there fault. but in saying that i am sure the phones still work!!
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post #4 of 38 (permalink) Old 10-13-2007, 08:02 PM
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Call them. I, too, had trouble with e-mails... it seems that they frequently have problems with their system. Sometimes I would have to make a couple of calls to get someone on the phone (don't bother leaving a message on their answering machine), but once I did I received the answers I was seeking.
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post #5 of 38 (permalink) Old 10-13-2007, 08:31 PM
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The one order I placed with them was unbelievable!

I place my order on Sunday afternoon, my package arrived Wednesday afternoon!

Also had instant correspondence (via email) the whole time... not to mention on many other occassions! They've always responded to me the same day and sometimes within 30 seconds!!!!

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post #6 of 38 (permalink) Old 10-13-2007, 09:19 PM
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Both times I have ordered goodies from eMoto I have enjoyed outstanding and prompt communication and service. This was recently (in the past month) and I was a bit nervous with first order after reading some poor reviews. I'm glad I took the chance anyway, and am well pleased.... except for the exchange rates... OUCH.

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post #7 of 38 (permalink) Old 10-14-2007, 03:31 AM
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Emoto: Two Weeks, No Response?

Is this normal, in the experience of those on this forum?

We have ordered a new body panel to replace the one damaged in LB's mishap.

-------------------------------------------------------------

From: Guy Buckland

Sent: Friday, October 12th

To:'[email protected]'

Gentlemen...may I request the honor of a response as to when I will received my shipment?
-----Original Message-----

From: Guy Buckland


Sent: Monday, October 08, 2007 11:18 PM

To: '[email protected]'

Subject: RE: Order Confirmation - eMoto UK

Morning Gents,

Greetings from California!

Just wondering if you have an update on the status of my order?

Thanks,

Guy





-----Original Message-----

From: Site Administrator [
mailto:[email protected]] On Behalf Of [email protected]

Sent: Saturday, September 29, 2007 11:06 AM

To: guybuckland

Subject: Order Confirmation - eMoto UK



Dear Guy Buckland,

Thank you for choosing eMoto UK. We are delighted to confirm that your order has been received and is currently being processed.

You will receive a second confirmation email from us shortly confirming payment. We will send you a third email which will contain delivery information and tracking details.

A summary of your order appears below:

Order Date: Saturday, September 29th 2007

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post #8 of 38 (permalink) Old 10-14-2007, 04:15 AM
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couple of searches would reveal all sorts of opinions. up to you whether you think it is normal or not.


you should just call.


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post #9 of 38 (permalink) Old 10-14-2007, 04:28 AM
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ive had mostly good delivery times from e-moto with no problems,
although im now into my 6th week of wait for one item which I was promised would not run into months, time will tell

one thing to remember is that there are Postal strikes over here in U.K. right now with Royal Mail, not sure what mailing they use but the postal strikes are causing a problem with normal mail
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post #10 of 38 (permalink) Old 10-14-2007, 06:52 AM
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2 weeks isnt unusual!
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