Waiting for parts from MV - MVAgusta.net
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post #1 of 16 (permalink) Old 10-11-2007, 01:34 PM Thread Starter
 
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Waiting for parts from MV

Owning an MV is sheer bliss. Lovely machine, prestigious marque with a great historic background, what could be better! However, when things start to go wrong and your dealer needs to order parts from Italy because of a warranty claim etc, itís a different story. Unfortunately, the dealers can't stock all the parts and the importers stock a limited number of parts. So, when you place your order with the factory, this could take any length of time. Now, regarding the shipment of parts, MV really needs to get their act together. If Ducati can ship parts within 24/48 hours, the same should apply to MV. I know a few people who have got their bikes in with the dealer for the past month and no parts have arrived. How bloody frustrating! To keep the customer hanging on a shoe string is not acceptable. If MV wants more future sales, then they need to take this onboard. OK, there are plenty of die hard MV followers on this forum and I would also class myself in the same category, however, the majority of people want quick and efficient service and good customer service!
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post #2 of 16 (permalink) Old 10-11-2007, 02:18 PM
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The problem in the UK is that the importer, 3X , only send orders on a weekly basis if I remember correctly. I,m sure MV are supplying parts daily .
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post #3 of 16 (permalink) Old 10-11-2007, 04:44 PM
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yes i agree mv needs to do more for customer relations
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post #4 of 16 (permalink) Old 10-11-2007, 10:13 PM
 
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Only cats are delivered quickly.........Patience, Iago.....Patience
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post #5 of 16 (permalink) Old 10-11-2007, 11:34 PM
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I agree, that this is the most frustrating part of MV ownership to deal with.

SENNA 070/300
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post #6 of 16 (permalink) Old 10-12-2007, 02:30 AM Thread Starter
 
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I know quite a few people who are interested in owning an MV. However, high priced servicing costs and parts problems really turns people off!
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post #7 of 16 (permalink) Old 10-12-2007, 04:39 AM
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It's a similar story with Ducati.

This may sound stupid but the only way round such things is to own and run more than one bike!

If the MV's off the road (which it hasn't been yet) I'll run the Ducati, and vice versa.

If they're both running I have a nice choice when I open the garage door!

Or buy a Jap.

bc

Mv Agusta F4 1000 Senna 043/300

Ducati 996 SPS 1500
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post #8 of 16 (permalink) Old 10-12-2007, 06:22 AM
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Yes, that is a nice solution bc.

SENNA 070/300
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post #9 of 16 (permalink) Old 10-12-2007, 06:39 AM Thread Starter
 
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Quote:
Originally Posted by beancounter
It's a similar story with Ducati.

This may sound stupid but the only way round such things is to own and run more than one bike!

If the MV's off the road (which it hasn't been yet) I'll run the Ducati, and vice versa.

If they're both running I have a nice choice when I open the garage door!

Or buy a Jap.

bc



Hello Beancounter, how have you been. Decided to come over from the Duke forum? Have you seen Martin recently.
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post #10 of 16 (permalink) Old 10-12-2007, 07:25 AM
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Quote:
Originally Posted by nicensleazy
Hello Beancounter, how have you been. Decided to come over from the Duke forum? Have you seen Martin recently.
Yes quite a bit.

I had the mid-pipe replaced on the Senna, then a new set of rearsets for the 996 (while I was getting a loose electrical connection fixed...)

To save on administration I've offered to have my salary paid directly into their business account each month, it'll save on credit card costs as well...

bc

Mv Agusta F4 1000 Senna 043/300

Ducati 996 SPS 1500
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