Service Work by 'unauthorised' agent - MVAgusta.net
 
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post #1 of 8 (permalink) Old 05-23-2016, 08:35 AM Thread Starter
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Service Work by 'unauthorised' agent

My previous bike (a Ducati which I bought 2nd hand) was serviced by a local guy who was really good. Very thorough, very knowledgeable and reasonably priced. What would be the impact on my MV Agusta warranty of getting this guy to perform the basic servicing ? He's got proper workshop with the proper diagnostic kit etc but are MV likely to throw out any warranty claims based on the fact that he is not an authorised agent ? My new bike (Turismo Veloce) is only a few weeks old but it is > 50 miles to the nearest official dealer.
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post #2 of 8 (permalink) Old 05-23-2016, 08:52 AM
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While under warranty its best that you service your bike by an agent on the required intervals. If something goes wrong, the first thing they will look at is its service record and if its been serviced by an agent.

The bike is really easy to work on so for the basics you could probably do it yourself, but its the stamp in your service book that you need.
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post #3 of 8 (permalink) Old 05-23-2016, 08:57 AM Thread Starter
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Thanks - that's more or less what I feared. The added problem is that I'm completely incompetent - I can just about get the tyre pressures sorted but anything more is beyond me.......... Hence my preference for some local service support.
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post #4 of 8 (permalink) Old 05-23-2016, 10:00 AM
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In the USA you can have your bike serviced by anyone without voiding warranty...

However, if a failure is investigated and determined to be caused by mechanic error (and not a defect) then that failure would not be covered by warranty and you would have to pursue reimbursement from whoever did the improper work.....and that could be the MV dealer if he caused the failure !!!

In other words, a manufacturing defect must be covered regardless of who has been performing the services...as long as required proper services have been done.

I should think the same would apply in the UK.

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post #5 of 8 (permalink) Old 05-23-2016, 10:51 AM
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Quote:
Originally Posted by esq'z me View Post
I should think the same would apply in the UK.
There is an EU law (block exemption 2003) that stipulates that any professional workshop (need to be VAT registered/authorised to charge sales tax) can service your car and the warranty remain intact. They do have to service in accordance with the manufacturers schedule and use OEM parts. However, I'll bet your bottom dollar that any warranty claim will be closely scrutinised for an 'out' in these cases.

Ask any bike manufacturer, importer or dealer and they're likely to say that specialist knowledge, skills and tools are required. In other words do everything in their power to convince you that you need to get your bike serviced at a franchised dealer. I'm not convinced that the EU ruling applies to bikes.

Given that the TV only needs servicing, once the break-in service is done, every 9000 miles I intend to have these done by an MV franchised dealer to avoid any arguments when/if it comes to making a claim.

Not sure if MV would ever entertain the concept of out of warranty good will repairs but if they do a full MV service record could maybe tip the balance in your favour.

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Last edited by Bumpkin; 05-23-2016 at 10:53 AM.
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post #6 of 8 (permalink) Old 05-23-2016, 10:52 AM
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Quote:
Originally Posted by esq'z me View Post
In the USA you can have your bike serviced by anyone without voiding warranty...

However, if a failure is investigated and determined to be caused by mechanic error (and not a defect) then that failure would not be covered by warranty and you would have to pursue reimbursement from whoever did the improper work.....and that could be the MV dealer if he caused the failure !!!

In other words, a manufacturing defect must be covered regardless of who has been performing the services...as long as required proper services have been done.

I should think the same would apply in the UK.
Same here in the European Union. Extra services like road help are not included. If there is warranty work that needs to be done then the manufacturer has the right to force you to get it done by a service station. But, that's fine by me.
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post #7 of 8 (permalink) Old 05-23-2016, 11:41 AM Thread Starter
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Thanks for the various responses. It seems to be a judgement call because legally it really shouldn't matter. However, there are always a lot of grey areas and companies generally do whatever they can to squirm out of their (legal) responsibilities and having the bike serviced by a non-franchise dealer gives them that extra bit of wriggle room. One to ponder............
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post #8 of 8 (permalink) Old 05-23-2016, 12:02 PM
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Quote:
Originally Posted by Bumpkin View Post
There is an EU law (block exemption 2003) that stipulates that any professional workshop (need to be VAT registered/authorised to charge sales tax) can service your car and the warranty remain intact. They do have to service in accordance with the manufacturers schedule and use OEM parts. However, I'll bet your bottom dollar that any warranty claim will be closely scrutinised for an 'out' in these cases.

Ask any bike manufacturer, importer or dealer and they're likely to say that specialist knowledge, skills and tools are required. In other words do everything in their power to convince you that you need to get your bike serviced at a franchised dealer. I'm not convinced that the EU ruling applies to bikes.

Given that the TV only needs servicing, once the break-in service is done, every 9000 miles I intend to have these done by an MV franchised dealer to avoid any arguments when/if it comes to making a claim.

Not sure if MV would ever entertain the concept of out of warranty good will repairs but if they do a full MV service record could maybe tip the balance in your favour.


That exemption only applies to cars.
I asked dvsa when I had a triumph and they told me it doesn't apply for bikes?
But the way the wording was written in the triumph warranty made it clear that any warranty claims would be subject to full dealer service history. Not read the MV small print but would guess there is something along those lines written into it as well.


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