MV Agusta USA Customer Service - MVAgusta.net
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post #1 of 4 (permalink) Old 05-29-2019, 08:57 PM Thread Starter
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MV Agusta USA Customer Service

I wanted to share my experience with MV Agusta after sales customer service. I have a 2014 Brutale 800 that is in need of a Sprag clutch. I had ordered 1 but as we know they are back ordered and hard to come by. So I contacted MV Agusta USA. The next morning I received a email from after sales by Ian Adkins. He asked for my vin and informed me that my bike was in need of 2 issues. 1 the updated Sprag and 2 the clutch basket. My bike is out of warranty for the Sprag but MV will provide me with the new Sprag as a gesture of goodwill but not labor. 2 the clutch basket will be covered also with labor. He contacted the dealer in my area and gave them a heads up and told me how to contact them to get the process going. I am beyond surprised with this customer service. We all know the norm with most everything is after the sale and warranty are over we are often SOL. I am really impressed with MV Agusta USA. I will follow up after the service is completed.
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post #2 of 4 (permalink) Old 05-30-2019, 03:16 AM
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Hi Snakester I too have had a good experience with MV USA in Croyden Pa. When I upgraded my F4RR to F4RC spec they offered any help to dealer in programing Microtech ecu and got me my carbon fiber tail piece that usually reserved for F4RC models . BTW the Black/white color scheme on the tailpiece looks like it is facory design with the white F4RR color scheme ..
post #3 of 4 (permalink) Old 05-30-2019, 06:06 AM
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Originally Posted by Snakester View Post
I wanted to share my experience with MV Agusta after sales customer service. I have a 2014 Brutale 800 that is in need of a Sprag clutch. I had ordered 1 but as we know they are back ordered and hard to come by. So I contacted MV Agusta USA. The next morning I received a email from after sales by Ian Adkins. He asked for my vin and informed me that my bike was in need of 2 issues. 1 the updated Sprag and 2 the clutch basket. My bike is out of warranty for the Sprag but MV will provide me with the new Sprag as a gesture of goodwill but not labor. 2 the clutch basket will be covered also with labor. He contacted the dealer in my area and gave them a heads up and told me how to contact them to get the process going. I am beyond surprised with this customer service. We all know the norm with most everything is after the sale and warranty are over we are often SOL. I am really impressed with MV Agusta USA. I will follow up after the service is completed.
Good for you I am always happy to hear of great customer service. Do you have the POC for them. I want to ask some questions. Thanks you and again good for you!

James M.
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post #4 of 4 (permalink) Old 05-30-2019, 06:41 AM
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Midnicrow mv usa phone...215-781-1770 bristol pa
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