Pro Italia Dealer Sotries, Please post, good or bad... - MVAgusta.net
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post #1 of 22 (permalink) Old 05-24-2007, 01:18 PM Thread Starter
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Pro Italia Dealer Sotries, Please post, good or bad...

THE GOOD:

well i took my bike into pro italia for the full service, i heard really bad stories about their service, but i have to say, they surprised me by going to extra mile to make me happy. i wanted them to install the rg3 eprom chip and then tune the bike, but they were out of stock on the chip. they actually had it overnighted from PA to CALI yesterday, came in today morning, and they are going to have my bike ready today, plus they are not charging me anything to install the chip.

THE BAD:

they do not like any customers that get involved in the progress of their repairs, or that ask too manny questions, or ask the price of everything before they have them do anything. i think they prefer the rich people that just drop off the bike, and never bug them to hury up and never ask oh how much will that cost me, now while i dont blame them for this, it would make anyones life easier to deal with the rich, i think they have to be a little bit more understanding of the regulay JOE who saved up enough money to buy a exotic bike.
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post #2 of 22 (permalink) Old 05-24-2007, 01:26 PM
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I haven't had service done there but I only have compliments about the staff over there from my experience. Jake & Samson really are great guys to hang out with

I'm sorry you had that impression about everything, i'm sure it wasn't meant that way. I don't feel like they ride on high horses at all in terms of wanting to deal with the rich. Hell, you own an MV.. sounds to me like they went out of the way for you. More to the story..? I don't think any service people want to be rushed on the job. If they were working on my bike, i'd hope they take their time!

Last edited by alvin; 05-24-2007 at 01:28 PM.
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post #3 of 22 (permalink) Old 05-24-2007, 01:47 PM Thread Starter
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dont get me wrong, i didnt rush them, at all, i to want them to do it right and take their time, it just feels like it really bugs them when they tell me your bike needs this replaced, and i ask how much is that going to cost, their answer most of the time is oh i dont know untill i do it. or i dont know. it feels like not too many people ask them the prices of things. they just have them do it. but like i said, i am thankful for the favor they did for me, i have no complaints.
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post #4 of 22 (permalink) Old 05-24-2007, 01:57 PM
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Well i guess labor fees is always by the amount of time spent working on the bike. Is that what they are referring to in terms of "I don't know how much it'll cost until i do it"? Typically the labor fee comes after the fact, so it can only be calculated around then. Sure though i agree an estimate on the amount of time could help, but they probably are used to people hounding them if they are wrong on their estimate
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post #5 of 22 (permalink) Old 05-24-2007, 02:08 PM Thread Starter
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im sure they are, but also keeping a customer in the blind about how much a repair is going to cost untill its done is not the best thing either. im sure im not the only one that feels this way.
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post #6 of 22 (permalink) Old 05-24-2007, 03:02 PM Thread Starter
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well, i just got more bad news, it seems like my bike isnt going to be ready today, some problem with the rear swing arm they have to fix, and they dont have the parts in stock, so im waiting to see if they can overnight it in. not their fault though, but sucks non the less. if they cant get it overnighted in, it will take a week more.
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post #7 of 22 (permalink) Old 05-24-2007, 03:57 PM
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Guys, I hate to say this but there are only two reasons for someone not wanting to give you a quote before doing routine service: Either they have never done it before or they want to hose you. Also, at the risk of shattering the stereotype, the reason anybody with money that keeps money in the first place is that (usually) they are good business people. This means they get a quote first regardless. So, to summarize, you are entitled to a quote whether it's routine maintenance on a VW beetle or an Enzo Ferrari. If you don't get one or get excuses, go somewhere else or do it yourself.
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post #8 of 22 (permalink) Old 05-24-2007, 04:12 PM Thread Starter
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Talking

Quote:
Originally Posted by Rob Caso
Guys, I hate to say this but there are only two reasons for someone not wanting to give you a quote before doing routine service: Either they have never done it before or they want to hose you. Also, at the risk of shattering the stereotype, the reason anybody with money that keeps money in the first place is that (usually) they are good business people. This means they get a quote first regardless. So, to summarize, you are entitled to a quote whether it's routine maintenance on a VW beetle or an Enzo Ferrari. If you don't get one or get excuses, go somewhere else or do it yourself.
totally agree, but they just called me, and told me my total, and it was a fair price, about what i was expecting to pay. so i cant complain.

oh and if you are wondering, the problems that the bike has that they are covering under the warranty (the reason why i dont have my bike ready today) are the following

rear exentric hub and spacer and the sprocket carrier, all 3 are damaged and/or chewed up as he said it. im just glad its a warranty issue, and that i dont have to pay for it. and hey, i never mind new parts on my bike.

Last edited by mv2envy; 05-24-2007 at 04:15 PM.
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post #9 of 22 (permalink) Old 05-24-2007, 04:44 PM
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I've always found PI's prices policy to be fair. They've always told me how much service was going to cost ahead of time. Actually, there have even been a few times where they made some adjustments and didn't even write up a ticket and said, "Just give the mechanic a tip for his efforts."

PI's service bay is busy that if it didn't need fixing or wasn't broken, they won't try to get you to fix it. For example, after I dropped my MV, I was bugging Patrice almost every week convinced I had bent a clip on or my alignment was off or something. I basically gave them the opportunity to screw me over several times. This inspected my bike several times and didn't charge me a dime for their time.

Not to mention, when I dropped my bike, I only bought a replacement pannel from them - but Patrick took care of straighting out my brake lever with a heat gun for free.

That being said, the two things I didn't like about PI's service is:
1) They use to be booked for weeks in advance. If you needed a service, they were usually 3 to 4 weeks out. (But they took me in for those adjustment/inspection right when they openned.

Also, I believe this was a problem they were aware off and fixed. The sent a new letter out a few weeks ago saying they've hired additional staff and cut turn around by like 30%.

2) They're expensive but I do believe that I'm getting what I pay for.
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post #10 of 22 (permalink) Old 05-24-2007, 05:33 PM Thread Starter
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i guess thats the cost of riding a italian bike heh
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