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Old 12-16-2012, 08:49 AM   #1
ondgas
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Default dealer dropped MV

Well after becoming a mv agusta dealer about 8 months ago Frontline eurosports in salem va has dropped the brand. I dropped my f3 off there about a month and a half ago to get a seal that was leaking fixed and have map #47 downloaded into the bike. They did fix the seal issue but were unable to download the software becouse they dont have access to the mv network anymore is what I was told. They told me they couldnt perform any warranty work for me anymore even though I purchased the bike from them.
So I called REDLINE. A dealer in williamsburg VA. there 3 hours away but it is a blessing in disguise. I have an appt to drop the bike off on the way to see my wifes parents at the beach on january 5th. They are going to put her on a dyno, flash the ecu and give her a custom tune. I will let you all know how things go. After talking with the general manager for 30 mins yesterday I wish I had got my bike from them. Seem tllile great knowledgeable people.
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Old 12-16-2012, 11:24 AM   #2
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My local dealer is still an MV dealer, but they have refused to deal with any warranty issues on the bike (Broken tabs on rear seat fairing, shift indicator, warped tank) so I've had to go directly to MV USA - who so far are being very helpful. Hopefully MV USA understands that because they are a small brand making a US comeback their service needs to be SUPERIOR to that of the other European or Japanese brands.

Make a better bike and back it up with better service!

Corran
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Old 12-16-2012, 11:51 AM   #3
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How can a dealer "refuse" warranty work??
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Old 12-16-2012, 11:59 AM   #4
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Easy: "Take your business elsewhere, we don't have the time to deal with this"

What else can you do but go elsewhere?
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Old 12-16-2012, 06:53 PM   #5
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Quote:
Originally Posted by iamlance View Post
How can a dealer "refuse" warranty work??
The question isnít how a dealer can deny service but rather, why would you want to deal with such a shop? Followed quickly by communicating said refusal to MV Agusta USA.
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Old 12-22-2012, 01:07 PM   #6
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Quote:
Originally Posted by corran View Post
My local dealer is still an MV dealer, but they have refused to deal with any warranty issues on the bike (Broken tabs on rear seat fairing, shift indicator, warped tank) so I've had to go directly to MV USA - who so far are being very helpful. Hopefully MV USA understands that because they are a small brand making a US comeback their service needs to be SUPERIOR to that of the other European or Japanese brands.

Make a better bike and back it up with better service!

Corran
Maybe it is just me but how can a motorcycle store say that they are an MV dealer and honour warranty work. Then they are notably dealer but an independent dealer. They should not advertise themselves as an MV dealer. I would not buy a new bike from them.
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Old 12-24-2012, 11:39 AM   #7
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well, im about to drop my bike off for good. i paid 16k for this bike, and everytime i go to start it, it wont. it coughs like its backfiring thru the intake, makes a loud ping noise like the starter is disengauging. and mostly runs like shit under 4k. i was told my bike had all the updated stuff on it. and even so the clutch basket sounds like a bucket of bolts. only time i like this bike is when its on full song. im tempted to trade it in on a new 13 675 factory. you can get a bike with a race kit engine a spare engine and full race plastics for 3500 more then i paid for this lump of shit
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Old 12-24-2012, 11:44 AM   #8
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Does that mean your handle will change to DaytonaChris675? ;-)
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Old 12-24-2012, 12:34 PM   #9
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actually ive been known as triumphchris675 since 06 when i got my first daytona675. before that i was lexuschris. lol seems i have quite a few friends named chris, and thats how we kept us seperated. i actually have a triumph675 tatt on my right forearm. i didnt start riding until 06, and motorcycling saved my life. long story but very meaningful. if it wasnt for the daytona675 getting motorcycle of the year in 06. i more then likely woulod be dead.
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Old 12-24-2012, 01:09 PM   #10
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Tell the story.
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