Hi there,
I am at the beginning of a legal action against MotoGB over the warranty service provided on the 2010 F4 rear subframe issue as I believe it is absolutely crazy to fix a manufacturing issue with a cheap patch that 1) makes the motorbike ugly 2) makes removing the battery impossible and 3) clearly flag that your bike was part of the recall, hence reducing the resell value.
This warranty work is particularly shocking as we know that rear-subframes that do not risk breaking do exist and that MV Agusta "offers" them at a reduced price of EUR175 meaning that getting your bike back to the standard it should have been at the beginning would cost you more than GBP300 whereas the fault clearly comes from MV.
But anyway, my question is: I understand that before going to Small Claim Court one needs to try to resolve the issue with the company first (which I am currently doing by regularly sending RoyalMail recorded delivery letters to them) and if the company refuses or doesn't provide a satisfactory solution, then try to use an Ombudsmen, Trade Bodies or Associations to try and sort out the issue. If this second step remains not satisfactory, then move onto Small Claim Court.
I have asked MotoGB to provide me with a list of Ombudsmen, Trade Bodies or Associations but doubt they will provide me with such a list so I was wondering whether you know any Ombudsmen, Trade Bodies or Associations that could deal with Motorbike warranty issues?
Thanks in advance for your help.
I am at the beginning of a legal action against MotoGB over the warranty service provided on the 2010 F4 rear subframe issue as I believe it is absolutely crazy to fix a manufacturing issue with a cheap patch that 1) makes the motorbike ugly 2) makes removing the battery impossible and 3) clearly flag that your bike was part of the recall, hence reducing the resell value.
This warranty work is particularly shocking as we know that rear-subframes that do not risk breaking do exist and that MV Agusta "offers" them at a reduced price of EUR175 meaning that getting your bike back to the standard it should have been at the beginning would cost you more than GBP300 whereas the fault clearly comes from MV.
But anyway, my question is: I understand that before going to Small Claim Court one needs to try to resolve the issue with the company first (which I am currently doing by regularly sending RoyalMail recorded delivery letters to them) and if the company refuses or doesn't provide a satisfactory solution, then try to use an Ombudsmen, Trade Bodies or Associations to try and sort out the issue. If this second step remains not satisfactory, then move onto Small Claim Court.
I have asked MotoGB to provide me with a list of Ombudsmen, Trade Bodies or Associations but doubt they will provide me with such a list so I was wondering whether you know any Ombudsmen, Trade Bodies or Associations that could deal with Motorbike warranty issues?
Thanks in advance for your help.