I think the quote from bungle below paints a clear picture of the way MV are heading and unless they address the matter they will lose customers. - loss of customers = closure of bussiness
The way MV is NOT looking after its customers they could be in trouble at the end of the year.
They have lost me from parting with my hard earned for this year at least, & I guess I am not the only one!
I have not bought from any of the other rivals but invested in some future classics instead.
If MV can sort out all its issues in the same manner as BMW or Aprillia went about there recalls, then I may return to buy a new bike from them.
Taking a £15k bike back to a dealer for repairs & been told, WE ARE SORRY BUT WE HAVE CONTACTED MV & THEY ARE NOT RESPONDING or SORRY BUT THERE IS NO TIMESCALE AS THE PARTS ARE NOT YET AVAILABLE or ITS MV WHAT DO YOU EXPECT!:thewife:
The F3 could be to MV what the V-DUE was to Bimota.
I really really hope not.
Come on MV give me some confidence to give you £20k in the hope I will be looked after & treated like a customer you would like to retain.
Not a lot to ask. [Is it?]
£15000 is a hell out a lot of cash to pay out on a bike (which I have done twice to MV) but there will not be a third time unless MV deal with problems both inhouse (internal) and external problems (dealers).
The reason many buy new rather than second hand is;
- when you buy new you get a warranty and you can rest assured that you will have no problems with the bike for 2 - 3 years and if a problem should arrise it will get immediate attention from the dealer you bought it (with MV backing and support)
- when you buy new you get a brand new bike which you know has not been abused or mis-treated by previous owners - this is not the actual case with MV, MV owners normally purchase the bike new with a number of snags and eventually get the bike running perfect. It may be an advantage to actually buy a second hand bike in the case of MV with the majority of pitfalls iron'd out with low mileage
I was considering a brand new F3 or F4 and wasnt 100% sure which way to go as I liked the F3 but couldnt decide as im always drawn to 1 litre bikes
but when I buy new I like to be guarantee'd the support and back up of a dealer should the bike go wrong, I want to own a new bike that has perfect running, and a bike that I can simply forget about until I am ready to use it. Then when i want to go out for a ride I simply start the bike up and ride away (like any normal bike or car).
Scotland has only one dealer and the dealer has only added MV to a number of brands of bikes it sells, this dealer is 100 miles away and I do not want the constant hassle of sticking the bike on a trailer and driving up and down should a fault occur or for repair of an existing fault which MV have still to iron out
A new bike should equal trouble free riding with customer back-up
I feel the same as what "Bungle" stated above, I have also experienced poor customer service with the 312R and looking back with the EV03 too, life is too short to have all this hassle with a brand new bike and I do not have the cash nor the patience of stephen wood to risk paying out £18k
The other problem I have, which does not help MV is that the dealership Ducati Glasgow is not far from my doorstep.
Unlike MV, Ducati Glasgow has an excellent reputation for customer service, it gives excellent back-up and has a mountain of spare parts already sitting in the workshop stores (which ive seen myself) and you dont win UK dealer of the year without doing something right!!!!!!!
http://www.ducatiglasgow.co.uk/about_us
So do I buy another MV? which if I do, it will be a nice second hand F4 1000S or F4 1000R (which I consider to be the most reliable) again this doesnt help MV Agusta as it will be second hand and spares will be bought second hand also.
or
Do I change brand and buy a new stunning Ducati with excellent local dealer, excellent proven customer service & peace of mind
it should be a "no-brainer" to go Ducati, but I still have a twinkle in my eye for an old F4
If MV want to attract new customers they need to focus on drawing customers in, and not drawing them away to other brands.
even a meercat can see that, its simple's